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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304313131
Report Date: 08/19/2026
Date Signed: 08/19/2026 11:38:15 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2026 and conducted by Evaluator Madeline Do
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260721082521
FACILITY NAME:OMER, MAHAMFACILITY NUMBER:
304313131
ADMINISTRATOR:OMER, MAHAMFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(949) 228-1894
CITY:IRVINESTATE: CAZIP CODE:
92618
CAPACITY:14CENSUS: 7DATE:
08/19/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Maham OmerTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee does not reside at the facility
Licensee is not present in the facility 80% of the time
INVESTIGATION FINDINGS:
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On 8/19/2026, Licensing Program Analysts (LPAs) M. Do and A. Chan conducted an unannounced complaint investigation inspection to deliver findings of the investigation initiated on 07/27/2026. Upon arrival, LPAs met with licensee Maham Omer and informed licensee of the purpose of the visit. LPAs were led on walkthrough of the facility and a census was taken. LPAs observed two (2) staff and seven (7) children.
The Department received a complaint on 07/21/2026 alleging licensee does not reside at the facility. On 8/03/2026, the Department received an additional allegation stating licensee is not present in the facility 80% of the time.
During investigation, LPA interviewed staff, children, parents, and reviewed staff files.
Licensee stated their primary residence is at a different address than the licensed home. Licensee stated they are present during daycare hours and come to the facility outside of operation hours for parent / teacher meetings or for tours. Licensee stated they were absent from the facility for over five (5) weeks from June to July 2026.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Madeline Do
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260721082521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: OMER, MAHAM
FACILITY NUMBER: 304313131
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/19/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/19/2026
Section Cited
HSC
1596.78
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HSC 1596.78(a) "Family day care home" means a home that regularly provides care, protection, and supervision for 14 or fewer children, in the provider's own home …
This requirement is not met as evidenced by
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Licensee stated they will submit an action plan regarding residency by due date
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Based on LPA’s observations, licensee’s own admissions, interviews, and records reviewed, licensee does not reside in the licensed home which poses a potential health, safety, or personal risk to persons in care.
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Type B
09/19/2026
Section Cited
CCR
102417(a)
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CCR 102417(a) Operation of A Family Child Care Home - (a) The licensee shall be present in the home … Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day. This requirement is not met as evidenced by
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Licensee stated they will submit an action plan regarding facility closure if they need to leave longer than 20% of the operation hours by due date
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Based on LPA’s observation, licensee’s own admissions and interviews, licensee was absent from the facility more than 20 percent of the hours that the facility is providing care per day which poses a potential health, safety, or personal risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Martha Malane
LICENSING EVALUATOR NAME: Madeline Do
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20260721082521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: OMER, MAHAM
FACILITY NUMBER: 304313131
VISIT DATE: 08/19/2026
NARRATIVE
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Page 2

According to Title 22 Regulations, Division 12, Section 102352(h)(1): “Home” means the licensee’s residence as defined by Government Code Section 244.

Based on LPA’s observations, licensee’s own admissions, interviews, the preponderance of evidence has been met, therefore the above allegations that licensee does not reside at the facility and licensee is not present in the facility 80% of the time are found to be SUBSTANTIATED. See LIC9099D for 2 (two) Type B violations.

An exit interview was conducted, report and deficiencies were reviewed and discussed with licensee Omer. The Notice of Site Visit was posted during the visit. Notice of Site Visit must be posted for 30 consecutive days.

End of report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Madeline Do
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3