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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304313603
Report Date: 08/30/2024
Date Signed: 08/30/2024 10:54:13 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2024 and conducted by Evaluator Archibaldo Silva
COMPLAINT CONTROL NUMBER: 06-CC-20240715093004
FACILITY NAME:SALAZAR, VICTORIAFACILITY NUMBER:
304313603
ADMINISTRATOR:SALAZAR, VICTORIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(714) 487-3020
CITY:IRVINESTATE: CAZIP CODE:
92620
CAPACITY:14CENSUS: 5DATE:
08/30/2024
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Victoria SalazarTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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9
Licensee is operating out of ratio and over capacity.
INVESTIGATION FINDINGS:
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On 8/30/2024 Licensing Program Analyst (LPA) A. Silva conducted an unannounced complaint investigation inspection. This is a continuation of the investigation initiated on 7/22/2024. Upon arrival, the LPA met with Licensee Victoria Salazar and informed the licensee of the purpose of the visit. A review of the Facility Personnel Report Summary shows all facility staff or individuals who require caregiver background checks have received a criminal record clearance and a child abuse index clearance or an exemption clearance. The census at the time of the visit was 5 children.

The Department received a complaint on 7/15/2024 alleging the licensee is operating out of ratio and over capacity.

Allegation: Licensee is operating out of ratio and over capacity.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 06-CC-20240715093004
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SALAZAR, VICTORIA
FACILITY NUMBER: 304313603
VISIT DATE: 08/30/2024
NARRATIVE
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On 7/22/2024, the LPA interviewed the reporting party (RP1). During the interview, the RP1 stated that they made only one allegation unrelated to capacity or ratios. RP1 stated that they don’t know about the ratio and overcapacity allegation. RP1 suggested the LPA call the co-complainant (RP2).

On 7/22/24, the LPA interviewed the co-complainant (RP2). RP2 stated that they observed the facility operating out of ratio and over capacity from January 2024 to the beginning of June 2024.

On 7/22/2024, the LPA interviewed two staff. Staff 2 (S2) stated they did not remember if they were over capacity from January to June but denied the allegations. Staff 3 (S3) stated that they were volunteering for one day only. S3 added that they also volunteered around “two months ago” and stated the ratio at the time was between 10 and 12 children. S3 stated they did not know about overcapacity issues happening in 2024. On 8/30/24, the LPA interviewed the licensee about the allegation above. The licensee stated that aside from the citations received 5/22/24 for out of ratio and over capacity, the daycare has followed ratios and capacity regulations. All staff denied that the daycare has been operating out of ratio or over capacity.

On 7/24/2024, the LPAs called six parents requesting an interview. Two parents were reached and interviewed. None of the parents interviewed expressed any concerns related to the allegation. The rest of the parents were not reachable or did not respond to the Department’s request for comment.

On 7/22/2024, during the initial visit, the LPA observed the facility was operating within ratio and capacity. On 5/22/24, the facility was cited for operating out of ratio and over capacity. On 5/30/24, the LPA conducted a Plan of Correction (POC) visit and observed the facility was operating within ratio and capacity. The deficiency was corrected, per POC visit observations.

Based on the LPA’s observations and conducted interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Since the facility was already issued a citation for out of ratio and over capacity on 5/22/2024, no citation will not be issued during today’s inspection.

An exit interview was conducted with Licensee Victoria Salazar. The Notice of Site Visit was posted during the visit. The director was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2024 and conducted by Evaluator Archibaldo Silva
COMPLAINT CONTROL NUMBER: 06-CC-20240715093004

FACILITY NAME:SALAZAR, VICTORIAFACILITY NUMBER:
304313603
ADMINISTRATOR:SALAZAR, VICTORIAFACILITY TYPE:
810
ADDRESS:43 STRAWFLOWERTELEPHONE:
(714) 487-3020
CITY:IRVINESTATE: CAZIP CODE:
92620
CAPACITY:14CENSUS: 5DATE:
08/30/2024
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Victoria SalazarTIME COMPLETED:
11:20 AM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Children were not being fed.
INVESTIGATION FINDINGS:
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5
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13
On 8/30/2024 Licensing Program Analyst (LPA) Silva conducted an unannounced complaint investigation inspection. This is a continuation of the investigation initiated on 7/22/2024. Upon arrival, the LPA met with Licensee Victora Salazar and informed the licensee of the purpose of the visit. A review of the Facility Personnel Report Summary shows all facility staff or individuals who require caregiver background checks have received a criminal record clearance and a child abuse index clearance or an exemption clearance. The census at the time of the visit was 5 children.

The Department received a complaint on 7/15/2024 alleging the children were not being fed.

On 7/22/2024, the LPA interviewed the reporting party (RP1). During the interview, the RP1 stated that the licensee only feeds the children a handful of popcorn.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 06-CC-20240715093004
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: SALAZAR, VICTORIA
FACILITY NUMBER: 304313603
VISIT DATE: 08/30/2024
NARRATIVE
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On 7/22/2024, the LPA interviewed two staff. Staff 2 (S2) stated, “generally, we feed them eggs and fruit. We always include fruit for breakfast.” S2 listed various fruits and added that they also include sausage, cereal, and pancakes and explained that the breakfast varies. S2 continued, “for lunch, we give them cucumber, carrots, and broccoli with rice, chicken, or vegetable soup with meatballs. We take turns. Sometimes I make Colombian food and sometimes [the licensee] makes Mexican food. The menu varies depending on the season. In this season, they like watermelon and berries and not much soups because it’s hot. It varies, but we always include fruit and vegetables. Some children are allergic to foods, so they bring their own lunch and instructions for when and how to feed them.” On 8/30/24, the LPA interviewed the licensee. The licensee stated, “we always feed the children” and listed food cooked or kept in the home to provide the children breakfast, lunch, and snack.

On 8/30/24, the LPA attempted to interview 5 children. Two children qualified for the interview. The two children interviewed listed foods they have eaten in the daycare. C2 said that in the morning they eat strawberries, apples, and orange but their favorite food is the noodles. C5 said they have had pancakes and bananas and eggs for breakfast, and rice and chicken. The rest of the children did not qualify for an interview.

On 7/24/2024, the LPAs called six parents requesting an interview. Two parents were reached and interviewed. None of the parents interviewed expressed any concerns related to the allegations. The rest of the parents were not reachable or did not respond to the Department’s request for comment.

On 7/22/2024, during the initial visit, the LPA observed children eating rice, chicken, and salad. The LPA inspected the food prep area, including the refrigerator. The LPA observed carrots, grapes, blueberries, apples, milk, and gelatine desert. On 8/30/24, the LPA observed the children eating apples and waffles.

Based on the interviews conducted and the LPA’s observations, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Victoria Salazar. The Notice of Site Visit was posted during the visit. The director was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Archibaldo Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 08/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 6