304314042-10-1-2026-06-CC-NKTN-DYML2L-20261007082227

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304314042
Report Date: 10/01/2026
Date Signed: 10/01/2026 02:55:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2026 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260918153924

FACILITY NAME:	BENSON, MARINA		FACILITY NUMBER:	304314042
ADMINISTRATOR:	BENSON, MARINA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(949) 606-5814
CITY:	LAGUNA HILLS	STATE: CA	ZIP CODE:	92653
CAPACITY:	12	CENSUS: 5	DATE:	10/01/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Marina Benson		TIME COMPLETED:	03:20 PM

ALLEGATION(S):

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Licensee allowed uncleared adults to provide care and supervision to daycare children
Licensee is not present an adequate amount of time
Facility staff used equipment to confine daycare child

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 09/23/2026. Upon arrival, LPA met with licensee Marina Benson, to deliver complaint findings. Licensee guided LPA on a tour of the facility. LPA observed licensee caring for five children during nap time.

During the inspection it was determined the facility is operating within its licensed capacity and within compliance with staffing ratios on today’s date. A review of the Facility Personnel Report Summary indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 10/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260918153924

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: BENSON, MARINA	FACILITY NUMBER: 304314042
	VISIT DATE: 10/01/2026

NARRATIVE

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The Orange County Child Care Office received a complaint on 09/18/2026, with three allegations (1) Licensee allowed uncleared adults to provide care and supervision to daycare children, (2) Licensee is not present an adequate amount of time, and (3) Facility staff used equipment to confine daycare child.

During the investigation LPA interviewed licensee, received email communication documents, child #1 (C1) doctors note, program handbook, and obtained the facility roster.

Reporting Party (RP) alleges Licensee allowed uncleared adults to provide care and supervision to daycare children. The RP mentioned not knowing assistant #2 (A2) last name or their licensing/clearance status and am asking CDSS to determine whether A2 was properly authorized and cleared. LPA confirmed A2 is not associated with the licensee’s roster. However, during the interview with the licensee and assistant #1 (A1), LPA was informed A2 was not a paid employee and worked at the facility two days a week as a volunteer from 1:00 PM to 5:00 PM. 102370 Criminal Record Clearance (b) The following individuals are exempt from the requirement to submit fingerprints: (A) The volunteer is directly supervised by the licensee or a facility employee with a criminal record clearance or exemption (B) The volunteer spends no more than 16 hours per week at the facility (C) The volunteer is not left alone with children in care. RP mentioned caregiving was primarily provided by assistant #1 (A1) and A2. LPA confirmed A1 has a criminal record clearance.

On 09/25/2026, LPA contacted five parents via phone call. Three out of five parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

Reporting Party (RP) alleges Licensee is not present an adequate amount of time. The RP states the licensee was often absent during operating hours and that A1 and A2 appeared to be primary caregivers. While interviewing the licensee, licensee stated she lives in the home and is present every day. Licensee mentioned sometimes she is upstairs in the office because she works her full-time job from home and if their job requires her to be on the computer for the day, A1 will come to help inside the day care. While interviewing A1, A1 stated the licensee is present everyday.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 10/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260918153924

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: BENSON, MARINA	FACILITY NUMBER: 304314042
	VISIT DATE: 10/01/2026

NARRATIVE

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On 09/25/2026, LPA contacted five parents via phone call. Three out of five parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

Reporting Party (RP) alleges Facility staff used equipment to confine daycare child. RP mentioned between September 08, 2026, and September 11, 2026, C1 experienced severe behavioral episodes at the facility. RP mentioned A1 reported the child engaged in head banging for approximately 45 minutes. RP stated the child was placed in a crib for time-out and became extremely upset.

During the interview with licensee, licensee mentioned C1 was crying after Labor Day weekend on Tuesday and Wednesday the child was crying even more. The rest of the week, the child was crying more than usual. Licensee mentioned C1 would get picked up if they were crying but then C1 would swing their hands trying to hit. Licensee mentioned If they put C1 on their lap, C1 would intentionally fall to the floor. Licensee stated C1 was placed inside the crib for approximately 10 minutes with A2 present inside the room. Licensee denied C1 banging their head for approximately 45 minutes. Licensee and A1 both stated when a child is crying, they talk to the child, hold the child, and pat their backs.

On 09/25/2026, LPA contacted five parents via phone call. Three out of five parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

Based on interviews with licensee, interviews with parents, and documents reviewed, there was not enough evidence to substantiate the allegations.

The Orange County Childcare Office has investigated the complaint alleging (1) Licensee allowed uncleared adults to provide care and supervision to daycare children, (2) Licensee is not present an adequate amount of time, and (3) Facility staff used equipment to confine daycare child: although the allegations may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with licensee Marina Benson.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 10/01/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2026

LIC9099 (FAS) - (06/04)

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