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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370309
Report Date: 07/09/2026
Date Signed: 07/09/2026 02:46:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2026 and conducted by Evaluator Olivia Meza
COMPLAINT CONTROL NUMBER: 06-CC-20260430160636
FACILITY NAME:BRIGHT STAR LEARNING CENTERFACILITY NUMBER:
304370309
ADMINISTRATOR:BELCH, JENNIFERFACILITY TYPE:
850
ADDRESS:6621 GLEN DRIVETELEPHONE:
(714) 895-4063
CITY:HUNTINGTON BEACHSTATE: CAZIP CODE:
92647
CAPACITY:139CENSUS: 29DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Judy CoglianeseTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff do not supervise children during nap time
Staff yell and mishandle children
Staff are under the influence while working
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Olivia Meza conducted an unannounced visit to the facility to deliver findings for a complaint that was initiated on 05/06/2026. LPA met with Owner, Judy Coglianese and explained the purpose of the visit. LPA was led on a tour during nap time of the facility and observed a total of 29 preschool children and two (2) staff.

On 04/30/2026, the Orange County Regional Child Care Licensing Office received a complaint with the allegations that: (1) Staff do not supervise children during nap time (2) Staff yell and mishandle children (3) Staff are under the influence while working.

During the investigation, facility provided documentation LPA for review. interviews were conducted with children, staff, and parents.
(continue to page two)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20260430160636
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: BRIGHT STAR LEARNING CENTER
FACILITY NUMBER: 304370309
VISIT DATE: 07/09/2026
NARRATIVE
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(page two)

Regarding allegation (1) Staff do not supervise children during nap time.
LPA reviewed the supervision policy in the employee handbook. Staff denied the allegation that incidents have occurred due to a lack of supervision during nap time. The facility provided LPA with staff daily schedules and classrooms that include the period of nap time.

Regarding allegation (2) Staff yell and mishandle children
LPA was provided with the Brightstar Learning Center General behavior policy which includes staff redirecting children by talking or having calming activities. Staff members denied observing the violation of children’s personal rights when asked by LPA. Children interviewed stated that the teachers are helpful and nice.

Regarding allegation (3) Staff are under the influence while working
Children, staff, and parents interviewed did not disclose information to support the allegation. Staff Interviewed denied the allegation that they have observed another staff member under the influence while supervising children. The Director stated that any staff under the influence will be subject to disciplinary action including termination.

The Orange County Regional Child Care Licensing Office investigated the allegations: (1) Staff do not supervise children during nap time (2) Staff yell and mishandle children (3) Staff are under the influence while working, based on interviews and record reviews conducted, there was not a preponderance to prove that the allegations did or did not occur, therefore, the allegations are found to be UNSUBSTANTIATED.
No deficiencies are being cited, exit interview conducted and report was reviewed with the Owner Judy Coglianese.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2