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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370719
Report Date: 08/26/2026
Date Signed: 08/26/2026 04:36:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2026 and conducted by Evaluator Madeline Do
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260702163159
FACILITY NAME:LEARNING CTR.C.D. P.S./ BOYS & GIRLS OF H.V.FACILITY NUMBER:
304370719
ADMINISTRATOR:SUSAN BIXLERFACILITY TYPE:
850
ADDRESS:17565 LOS ALAMOS STREETTELEPHONE:
(714) 593-1524
CITY:FOUNTAIN VALLEYSTATE: CAZIP CODE:
92708
CAPACITY:105CENSUS: 43DATE:
08/26/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Samantha Hour / Susan BixlerTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff handled daycare child in an inappropriate manner.
INVESTIGATION FINDINGS:
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On 8/26/26, Licensing Program Analyst (LPA) M. Do conducted an unannounced Complaint investigation inspection to deliver findings for the investigation initiated on 07/8/26. Upon arrival, LPA met with Director of Preschool Programs Samantha Hour and Site Director Susan Bixler and informed them of the purpose of the visit. LPA was led on walkthrough of the facility and a census was taken. LPA observed seven (7) staff and 43 preschool children.
The Department received a complaint on 07/2/26 alleging staff handled daycare child in an inappropriate manner.
During the investigation, LPA interviewed Adult 1 (A1), staff, children, parents, and reviewed documents pertinent to the investigation.
During interviews conducted, it was disclosed that Staff 8 (S8) handled daycare child in an inappropriate manner on multiple occasions, which is a violation of the child’s personal rights.
LPA reviewed Preschool Parent Handbook. It stated in the handbook “Use only positive discipline at the Preschools… such as redirecting a child having difficulty to another area or activity.” Staff stated they utilize positive discipline and redirection when children were exhibiting challenging behaviors.
Continue to page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Madeline Do
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20260702163159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LEARNING CTR.C.D. P.S./ BOYS & GIRLS OF H.V.
FACILITY NUMBER: 304370719
VISIT DATE: 08/26/2026
NARRATIVE
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Page 2
*** This is an amended report from the original report dated 8/26/26.

Based on the information provided, the preponderance of evidence has been met, therefore the above allegation that staff handled daycare child in an inappropriate manner is found to be SUBSTANTIATED. See LIC9099D for 1 (one) Type B violation.

An exit interview was conducted, report was reviewed and discussed with Director of Preschool Programs Samantha Hour and Site Director Susan Bixler. The Notice of Site Visit was posted during the visit. Notice of Site Visit must be posted for 30 consecutive days.

End of report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Madeline Do
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20260702163159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LEARNING CTR.C.D. P.S./ BOYS & GIRLS OF H.V.
FACILITY NUMBER: 304370719
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/25/2026
Section Cited
CCR
101223(a)(1)
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CCR 101223(a)(1)Personal Rights: Each child is to be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by
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Director stated they will ensure all staff will receive refresher training on appropriate child guidance & interaction and mandated reporting requirements) and
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Based on information provided, staff handled daycare child in an inappropriate manner which is a potential risk to the health, safety, or personal rights of children in care.
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submit proof to the department by due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Martha Malane
LICENSING EVALUATOR NAME: Madeline Do
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2026 and conducted by Evaluator Madeline Do
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260702163159

FACILITY NAME:LEARNING CTR.C.D. P.S./ BOYS & GIRLS OF H.V.FACILITY NUMBER:
304370719
ADMINISTRATOR:SUSAN BIXLERFACILITY TYPE:
850
ADDRESS:17565 LOS ALAMOS STREETTELEPHONE:
(714) 593-1524
CITY:FOUNTAIN VALLEYSTATE:CAZIP CODE:
92708
CAPACITY:105CENSUS: 43DATE:
08/26/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Samantha Hour / Susan BixlerTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
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9
Staff kicked daycare child and
Staff communicated inappropriately towards daycare child.
INVESTIGATION FINDINGS:
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On 8/26/26, Licensing Program Analyst (LPA) M. Do conducted an unannounced Complaint investigation inspection to deliver findings for the investigation initiated on 07/8/26. Upon arrival, LPA met with Director of Preschool Programs Samantha Hour and Site Director Susan Bixler and informed them of the purpose of the visit. LPA was led on walkthrough of the facility and a census was taken. LPA observed seven (7) staff and 58 preschool children.
The Department received a complaint on 07/2/26 alleging (1) Staff kicked daycare child and (2) Staff communicated inappropriately towards daycare child.
During the investigation, LPA interviewed Adult 1 (A1), staff, children, parents, and reviewed information pertinent to the investigation. None of the individuals interviewed provided enough information to support the allegations. Staff stated sometimes a teacher would raise their voice to redirect a child or to get the child’s attention, but not in an aggressive manner.
Based on the information provided, there is insufficient evidence to corroborate the allegations of staff kicked daycare child and/or staff communicated inappropriately towards daycare child. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day care facility, therefore the allegations are UNSUBSTANTIATED. Continue to page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Madeline Do
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20260702163159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LEARNING CTR.C.D. P.S./ BOYS & GIRLS OF H.V.
FACILITY NUMBER: 304370719
VISIT DATE: 08/26/2026
NARRATIVE
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Page 2

An exit interview was conducted, report was reviewed and discussed with Director of Preschool Programs Samantha Hour and Site Director Susan Bixler. The Notice of Site Visit was posted during the visit. Notice of Site Visit must be posted for 30 consecutive days.

End of report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Madeline Do
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5