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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370797
Report Date: 08/25/2026
Date Signed: 08/25/2026 03:06:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2026 and conducted by Evaluator Olivia Meza
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260724115838
FACILITY NAME:CC'S LEARNING CENTERFACILITY NUMBER:
304370797
ADMINISTRATOR:MOTE, MICHELLEFACILITY TYPE:
850
ADDRESS:300 EAST IMPERIAL HWY.TELEPHONE:
(714) 671-6970
CITY:BREASTATE: CAZIP CODE:
92821
CAPACITY:62CENSUS: DATE:
08/25/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Michelle Mote TIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff operating out of ratio
Facility staff denied child's authorized representative entry in to the facility
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Olivia Meza conducted an unannounced visit to the facility to deliver findings for a complaint that was initiated on 07/28/2026. LPA met with Director, Michelle and explained the purpose of the visit. LPA was led on a tour of the facility and observed a total of 36 preschool children and five (5) staff.

On the date of 07/23/2026 LPA conducted a visit for a self-reported Unusual Incident Report (UIR) filed with the Licensing Office regarding the allegation for Lack of supervision, resulting in children eloping through a gate into the neighborhood. One Type A violation for Title 22 regulation 101229(a)(1) Responsibility for Providing Care and Supervision and an immediate civil penalty of $500.00 was assessed.

(continue to page two)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260724115838
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CC'S LEARNING CENTER
FACILITY NUMBER: 304370797
VISIT DATE: 08/25/2026
NARRATIVE
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(page two)

Regarding allegation (1) Staff are operating out of ratio. Facility provided documentation of attendance for staff and children on the date of the allegation. Staff denied the allegation that the facility has operated out of ratio. LPA Meza reviewed the Staff weekly schedule and Ratio report for the date of the incident provided by the Director.

Regarding allegation (2) Facility staff denied child’s authorized representative entry into the facility. During staff interviews, staff denied that a child’s authorized representative was denied entry into the facility. The Director stated that they are aware an authorized representative has the right to entry and the children’s authorized representative sign an LIC995 Parent’s Rights upon enrollment.

During the investigation, documentation was provided to LPA and reviewed. interviews were conducted with children, staff, and parents that did not provide information to support the allegations.

The Orange County Regional Child Care Licensing Office investigated the allegations (1) Staff operating out of ratio (2) Facility staff denied child's authorized representative entry into the facility. Although the allegations may have happened or are valid, based on interviews and record reviews conducted, there was not a preponderance to prove that the allegations did or did not occur, therefore, the allegations are found to be UNSUBSTANTIATED.

No deficiencies cited. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Director, Michelle Mote.

(end of report)
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3