304371198-7-14-2026-06-CC-TNGN-DWU5U9-20260810201532

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371198
Report Date: 07/14/2026
Date Signed: 07/14/2026 10:36:13 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2026 and conducted by Evaluator Long Pham

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260430150956

FACILITY NAME:	FIRST UNITED METHODIST CHURCH		FACILITY NUMBER:	304371198
ADMINISTRATOR:	GINA WARREN		FACILITY TYPE:	850
ADDRESS:	161 SOUTH ORANGE		TELEPHONE:	(714) 316-5933
CITY:	ORANGE	STATE: CA	ZIP CODE:	92866
CAPACITY:	60	CENSUS: 23	DATE:	07/14/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director Gina Warren		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff yells at day care children.
Staff are not adequately supervising day care children.
Staff did not ensure the washing machine was not in disrepair.
Staff are not following napping equipment procedures.
Staff did not follow daily inspection for illness protocols.
Staff did not ensure they didn't have stagnant water resulting in mosquitos.
Staff are not properly disposing of diapers.
Staff are not properly disinfecting potty training toilet.
Staff are not properly disinfecting potty training toilet.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On July 14, 2026, at 9:10am, Licensing Program Analyst (LPA) Long Pham conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival, LPA met with the director Gina Warren and was led on a tour of the facility. LPA observed a total of 19 preschool children, 4 toddlers, and 4 staff. This is a continuation of a complaint inspection initiated on 05/06/2026. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 04/30/2026, the Orange County Child Care Office received a complaint alleging 1) Staff yells at day care children, 2) Staff are not adequately supervising day care children, 3) Staff did not ensure the washing machine was not in disrepair, 4) Staff are not following napping equipment procedures,

Page 1 of 5

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 5

Control Number 06-CC-20260430150956

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: FIRST UNITED METHODIST CHURCH	FACILITY NUMBER: 304371198
	VISIT DATE: 07/14/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

5) Staff did not follow daily inspection for illness protocols, 6) Staff did not ensure they didn't have stagnant water resulting in mosquitos, 7) Staff are not properly disposing of diapers, 8) Staff are not properly disinfecting potty training toilet, and 9) Staff are not properly dispose of broken toys. Reporting Party (RP) reported that the staff #1 (S1) yells at children and staff in front of parents. RP stated that the staff #2 (S2) conduct personal video and phone calls while supervising the children. RP stated that washing machine filter had not been changed in four years, and from 3/10/2026 to 4/11/2026, it was inoperable due to blockage of debris which caused black mold to build up. RP stated that the children’s blankets and sheets were not washed during this time. RP stated that the hallway had a mold odor for over a month from this. RP stated that management will message the staff when licensing shows up so that they can hide or clear safety hazards. RP stated that in January 2025, management told staff to stop hair grooming to hide lice infestation. RP stated that in February 2026 management enforced a “no response” policy for when parents inquired about a viral gastrointestinal outbreak that affected multiple children. RP stated that there was stagnant water found in buckets and the sandbox behind a gate and bike area. RP stated that parents had been complaining about their kids having mosquito bites and management did nothing to find the source.
During the investigation, LPA toured the facility, interviewed 5 staff, 5 parents, 5 children, the Reporting Party, reviewed Team One Management’s cleaning and disinfecting contract, Orkin Termite Control’s report on February 19, 2026, 9 photos’ messages, and reviewed pertinent documents.

Regarding the allegation of “Staff yells at day care children.”

During the staff interview, 5 out of 5 staff denied the allegation of “Staff yells at day care children.” The staff #2 (S2), the staff #3 (S3), the staff #4 (S4), and the staff #5 (S5) stated that they never saw the staff #1 (S1) yell or raise S1’s voice at the children. S1 stated that sometimes S1 speaks loudly because S1 is 100 percent deaf on the left ear and 40 deaf on the right ear.

Regarding the allegation of “Staff are not adequately supervising day care children.”

During the staff interview, 5 out of 5 staff denied the allegation of “Staff are not adequately supervising day care children.” The staff #1 (S1), the staff #2 (S2), the staff #3 (S3), the staff #4 (S4), and the staff #5 (S5) stated that they provide 100 percent visual supervision, constantly walk around the classrooms, and always physically see the children.

Page 2 of 5

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 5

Control Number 06-CC-20260430150956

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: FIRST UNITED METHODIST CHURCH	FACILITY NUMBER: 304371198
	VISIT DATE: 07/14/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

S1, S3, S4, and S5 stated that they never saw S2 use S2’s personal phone while supervising the children. All 5 staff stated that they never use their personal phone while supervising the children.
Regarding the allegation of “Staff did not ensure the washing machine was not in disrepair.”

During the physical plant inspection on 05/06/2026, LPA inspected the washing machine and saw that it is functioning properly.
During the staff interview, 5 out of 5 staff denied the allegation of “Staff did not ensure the washing machine was not in disrepair.” The staff #1 (S1), the staff #2 (S2), the staff #3 (S3), the staff #4 (S4), and the staff #5 (S5) stated that the washing machine was broken about 10 days in April 2026 and was fixed on the 11 days because the parts arrived late. All 5 staff stated that the facility always tries to replace the broken equipment as soon as possible.
Regarding the allegation of “Staff are not following napping equipment procedures.”

During the physical plant inspection on 05/06/2026, LPA observed the facility does have extra blankets and sheets stored in the cabinet inside the classroom.
During the staff interview, 5 out of 5 staff denied the allegation of “Staff are not following napping equipment procedures.” The staff #1 (S1), the staff #2 (S2), the staff #3 (S3), the staff #4 (S4), and the staff #5 (S5) stated that every child has a bag with their name on it and only their stuff go into the bag. Each child’s sheets and blankets will not touch the other child’s sheets and blankets. All 5 staff stated that the facility always has extra bedding and linens stored inside the classroom to use in case of an emergency.

Regarding the allegation of “Staff did not follow daily inspection for illness protocols.”

During the staff interview, 5 out of 5 staff denied the allegation of “Staff did not follow daily inspection for illness protocols.” The staff #1 (S1), the staff #2 (S2), the staff #3 (S3), the staff #4 (S4), and the staff #5 (S5) stated that they physically check the child at drop off every day. For example, they check the child’s temperature or any potential lice. In the morning when parents sign their child in, they will confirm the child has no fever, no cough, or shortness of breath, and no stomach distress on the Brightwheel application. All 5 staff stated that whenever there is an illness that occurs, they will disinfect the area, separate the children, notify the parents and inform the director.
Page 3 of 5

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 5

Control Number 06-CC-20260430150956

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: FIRST UNITED METHODIST CHURCH	FACILITY NUMBER: 304371198
	VISIT DATE: 07/14/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Regarding the allegation of “Staff did not ensure they didn't have stagnant water resulting in mosquitos.”

During the physical plant inspection on 05/06/2026, LPA did not observe any stagnant water in the facility. LPA reviewed the Orkin Termite Control’s report which showed that the last time the facility conducted the termite control was on February 19, 2026.
During the staff interview, 5 out of 5 staff denied the allegation of “Staff did not ensure they didn't have stagnant water resulting in mosquitos.” The staff #1 (S1), the staff #2 (S2), the staff #3 (S3), the staff #4 (S4), and the staff #5 (S5) stated that they regularly check for the stagnant water at the facility, and they will dispose of the stagnant water if they see it.

Regarding the allegation of “Staff are not properly disposing of diapers.”

During the physical plant inspection on 05/06/2026, LPA did not observe any used diapers inside the regular trash can. LPA reviewed the Team One Management’s cleaning and disinfecting contract. As per agreement/contract, the cleaning crew are cleaning and disinfecting the facility Monday to Friday which covers all the areas including classrooms, restrooms, offices, and common areas.
During the staff interview, 5 out of 5 staff denied the allegation of “Staff are not properly disposing of diapers.” The staff #1 (S1), the staff #2 (S2), the staff #3 (S3), the staff #4 (S4), and the staff #5 (S5) stated that the facility has two diapers pails next to the changing tables inside the classrooms; they only throw the used diapers inside the two diaper pails, not inside the regular trash cans. All 5 staff stated that they empty the diaper pails about twice a day and as needed; plus, they stated that the facility has a cleaning crew come and clean every night daily.

Regarding the allegation of “Staff are not properly disinfecting potty training toilet.”

During the physical plant inspection on 05/06/2026, LPA didn’t observe any used potty-training toilet inside the restrooms. LPA saw the unused potty-training toilets stored inside the cabinet. During the staff interview, 5 out of 5 staff denied the allegation of “Staff are not properly disinfecting potty training toilet.” The staff #1 (S1), the staff #2 (S2), the staff #3 (S3), the staff #4 (S4), and the staff #5 (S5) stated that they clean and disinfect the potty training toilet after each use.
Page 4 of 5

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 5

Control Number 06-CC-20260430150956

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: FIRST UNITED METHODIST CHURCH	FACILITY NUMBER: 304371198
	VISIT DATE: 07/14/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Regarding the allegation of “Staff are not properly dispose of broken toys.”

During the physical plant inspection on 05/06/2026, LPA observed the facility stored the big broken toys behind the locked gate, not in the shower.

During the staff interview, 5 out of 5 staff denied the allegation of “Staff are not properly dispose of broken toys.” The staff #1 (S1), the staff #2 (S2), the staff #3 (S3), the staff #4 (S4), and the staff #5 (S5) stated that they threw away the broken toys in the big dumpster located outside of the facility; if the toys are too big, they store them behind the locked gate, take a picture and send it to the director. During the children interview, all 5 interviewed children did not disclose any information pertaining to the allegations.

During the parent interview, all 5 interviewed parents did not divulge any information pertaining to the allegations or express any concerns regarding care of the children. After reviewing the nine photos provided by the reporting party, the LPA did not find observable evidence to support the allegations at this time.

Based on LPA’s observations, interviews, and records review, the preponderance evidence of 1) Staff yells at day care children, 2) Staff are not adequately supervising day care children, 3) Staff did not ensure the washing machine was not in disrepair, 4) Staff are not following napping equipment procedures, 5) Staff did not follow daily inspection for illness protocols, 6) Staff did not ensure they didn't have stagnant water resulting in mosquitos, 7) Staff are not properly disposing of diapers, 8) Staff are not properly disinfecting potty training toilet, and 9) Staff are not properly dispose of broken toys has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted and report was reviewed with the facility representative Gina Warren.

Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report. Page 5 of 5

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026

LIC9099 (FAS) - (06/04)

Page: 5 of 5