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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371231
Report Date: 07/14/2026
Date Signed: 07/14/2026 03:36:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2026 and conducted by Evaluator Long Pham
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260501094511
FACILITY NAME:HAPPY FACE CHILDCARE AND PRESCHOOL INC.FACILITY NUMBER:
304371231
ADMINISTRATOR:AGREDA, FLOR ADRIANAFACILITY TYPE:
850
ADDRESS:1110 N. TUSTIN ST.TELEPHONE:
(714) 366-4956
CITY:ORANGESTATE: CAZIP CODE:
92867
CAPACITY:57CENSUS: 43DATE:
07/14/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Director Agreda Flor AdrianaTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Staff wrongfully terminated daycare child.
INVESTIGATION FINDINGS:
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On July 14, 2026, at 1:15pm, Licensing Program Analyst (LPA) Long Pham conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival, LPA met with the Director Agreda Flor Adriana and was led on a tour of the facility. LPA observed a total of 34 preschool children, 9 toddlers, and 5 staff. This is a continuation of a complaint inspection initiated on 05/07/2026. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 05/01/2026, the Orange County Child Care Office received a complaint alleging Staff wrongfully terminated daycare child. Reporting party (RP) stated that the child #1 (C1)’s parents signed enrollment documents that stated C1 would have a two-week trial period.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260501094511
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.
FACILITY NUMBER: 304371231
VISIT DATE: 07/14/2026
NARRATIVE
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On May 1, 2026, the staff #5 (S5) advised C1’s parents that the center allows C1 to finish the two-week trial period, but C1’s parents would need to find another school for C1 after that. C1’s parents were advised by C1’s teacher that C1 grabbed toys from other children.

During the investigation, LPA toured the facility, interviewed 5 staff, the reporting party, 5 parents, reviewed the admission agreement, a staff member’s statement, and reviewed pertinent documents. LPA couldn’t interview the child #1 (C1) because C1 was no longer attending the day care since 05/02/2026.

Regarding the allegation of “Staff wrongfully terminated daycare child.”

During the physical plant on 05/07/2026, LPA reviewed the admission agreement. The agreement includes behavior-related conditions for termination, such as a child being at risk of causing serious injury to themselves or others, uncontrollable tantrums or angry outbursts, and ongoing physical or verbal abuse toward staff or other children. It also states that the first two weeks of attendance are considered a trial period for both parties, during which either party may terminate care. LPA reviewed the staff member’s statement, it stated that on April 30, 2026, the staff #1 (S1) observed the child #1 (C1) hit another student in the face twice; and C1 was walking around the classroom taking toys away from other students and pushing them to the floor.



During the staff interview, 5 out of 5 staff denied the allegation of “Staff wrongfully terminated daycare child.” The Staff #1 (S1), the staff #2 (S2), the staff #3 (S3), and the staff #4 (S4) stated that from April 29, 2026, to April 30, 2026, they observed the child #1 (C1) took other children’s toys and threw at the children. S1 stated that C1 hit S1’s knee on April 30, 2026. S2 stated that C1 hit S2’s knee on April 29, 2026. The staff #5 (S5) stated that S5’s responsibility is to protect all the staff and children’s safety. S5 stated they did not terminate C1 on May 1, 2026, but attempted to discuss the behavioral concerns with C1’s authorized representatives, who were uncooperative. S5 stated that they did not terminate C1 on May 1, 2026, but attempted to discuss the behavioral concerns with C1’s authorized representative, who were uncooperative. S5 stated they provided a two-week notice for the family to find alternative care, and the parents chose to remove C1 from the facility immediately. During the parent interview, all 5 interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding the care of the children.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20260501094511
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.
FACILITY NUMBER: 304371231
VISIT DATE: 07/14/2026
NARRATIVE
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Based on LPA’s interviews, and records review, the preponderance evidence of Staff wrongfully terminated daycare child has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted and report was reviewed with the facility representative Agreda Flor Adriana.

Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3