304371499-8-25-2026-06-CC-NKTN-DXDQGP-20260828120952

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371499
Report Date: 08/25/2026
Date Signed: 08/25/2026 12:07:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/17/2026 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260817131516

FACILITY NAME:	KIDDIE ACADEMY OF MISSION VIEJO		FACILITY NUMBER:	304371499
ADMINISTRATOR:	CUEVAS, DELMY		FACILITY TYPE:	850
ADDRESS:	25521 MUIRLANDS BLVD.		TELEPHONE:	(949) 380-6868
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	120	CENSUS: 53	DATE:	08/25/2026
		UNANNOUNCED	TIME BEGAN:	11:35 AM
MET WITH:	Delmy Cuesvas		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff are operating the facility out of ratio

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 08/18/2026. Upon arrival, LPA met with Director Delmy Cuevas, to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed a total of 53 children with seven staff.

During the inspection it was determined the facility is operating within its licensed capacity and within compliance with staffing ratios on today’s date 08/25/2026 and 08/18/2026.

A review of the Facility Personnel Report Summary indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260817131516

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 08/25/2026

NARRATIVE

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The Orange County Childcare Office received a complaint on 08/17/2026, with one allegation (1) Staff are operating the facility out of ratio.

During the investigation LPA interviewed five staff, interviewed three parents, and made observations.

Reporting Party (RP) alleges staff are operating the facility out of ratio. RP mentioned observing a teacher in the classroom providing care to 15-16 children alone during nap time. RP was informed of regulation 101230 Activities (c) A teacher-child ratio of one teacher supervising 24 napping children is permitted provided that the remaining teachers necessary to meet the overall ratio specified in Section 101216.3(a) are immediately available at the center. RP then stated they observed a child get off their cot during nap time and roam around the classroom trying to wake other children up from their nap. RP also mentioned observing a teacher with more than 12 children with an assistant but sometimes the assistant will leave the classroom, leaving the teacher alone with more than 12 children. On 08/18/2026, LPA interviewed five staff, all staff had knowledge of teacher-child ratio regulations. All staff interviewed stated they have not been out of ratio or witnessed other staff being out of ratio. Staff interviewed stated during nap time, if children cannot sleep, children are provided with a quiet activity such as a book, coloring book, or toy from home. Staff also mentioned, if they have more than 12 children with an assistant, they call for another staff to step in before one of the staff exits the classroom to remain in ratio.

RP stated observing the facility being out of ratio at 11:30 AM and between 1:00 PM – 2:35 PM. On 08/18/2026, LPA arrived at the facility and toured the classrooms at 2:00 PM. On 08/25/2026, LPA arrived at the facility and toured the classrooms at 11:35 AM. During both visits, it was determined the facility was operating within its licensed capacity and within compliance with staffing ratios.

On 08/21/2026, LPA conducted parent interviews as part of the investigation. LPA attempted to contact six parents via telephone. Out of the six parents contacted, three parents were available and agreed to participate in interviews. The parents interviewed did not provide any information related to or supportive of the allegation.

Child interviews were not deemed necessary to gather additional relevant information.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260817131516

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF MISSION VIEJO	FACILITY NUMBER: 304371499
	VISIT DATE: 08/25/2026

NARRATIVE

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Based on LPA observation, interviews with five staff, and interviews with three parents, there was not enough evidence to substantiate the allegation.

The Orange County Childcare Office has investigated the complaint alleging staff are operating the facility out of ratio: although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Delmy Cuevas.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2026

LIC9099 (FAS) - (06/04)

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