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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371582
Report Date: 07/09/2026
Date Signed: 07/09/2026 08:23:39 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/29/2026 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260629154832
FACILITY NAME:VILLAGE MONTESSORI CENTERFACILITY NUMBER:
304371582
ADMINISTRATOR:PATEL, NAYNAFACILITY TYPE:
850
ADDRESS:22900 LOS ALISOS BLVD.TELEPHONE:
(949) 837-8518
CITY:MISSION VIEJOSTATE: CAZIP CODE:
92691
CAPACITY:76CENSUS: 7DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
07:50 AM
MET WITH:Nayna PatelTIME COMPLETED:
08:45 AM
ALLEGATION(S):
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Unqualified staff providing care and supervision to daycare children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation on 07/09/2026. This is a continuation of the investigation initiated on 07/07/2026. Upon arrival, LPA met with Director Nayna Patel, to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed a total of seven preschool age children in care with three staff.

During the inspection it was determined the facility is operating within its licensed capacity and within compliance of staffing ratios. A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Orange County Childcare Office received a complaint on 06/29/2026, with one allegation (1) Unqualified staff providing care and supervision to daycare children.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 06-CC-20260629154832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: VILLAGE MONTESSORI CENTER
FACILITY NUMBER: 304371582
VISIT DATE: 07/09/2026
NARRATIVE
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During the investigation, LPA interviewed four staff, obtained staff timecards, children attendance sheets, reviewed staff files, retrieved transcripts, and obtained the facility roster.

Reporting Party (RP) alleges Unqualified staff providing care and supervision to daycare children. RP alleges ongoing staffing concerns in the Pre-Primary (Orange Group) classroom at the Montessori preschool. RP mention staff #3 (S3) and staff #4 (S4) are aides who were caring for the children without a qualified teacher present. RP stated they became aware that there was no qualified teacher assigned to the classroom after the previous qualified teacher left in March. Since that time, at both drop-off and pick-up, they have not observed a replacement teacher. Instead, RP consistently saw only the aides and sometimes the Director.

On 07/07/2026, LPA interviewed four staff including S3 and S4 who the RP stated were not qualified to be left alone with children. Staff #1 (S1) and staff #2 (S2) both stated S3 was hired in May 2026 as an assistant and has never cared for children alone. Records reviewed by LPA confirmed S# was hired in May 2026. S1 and S2 both stated S4 is a qualified staff who has the required 12 units but was hired as an assistant. Both S1 and S2 mentioned when the original teacher left in March, S4 was placed in charge of Pre-Primary (Orange Group) classroom until a teacher was hired. On 07/07/2026, LPA reviewed S4 file and reviewed S4 college transcripts. Based on records reviewed, S4 met the qualifications to be a preschool teacher and has the required 12 units to care for preschool age children alone. During the interview with S1, S2, and S4, all stated S3 has never been left alone with children. During the interview with S3, S3 stated they have never cared for children alone.

On 07/08/2026, LPA contacted seven parents via phone call. Out of seven parents called, LPA was able to interview three parents. Parents interviewed did not divulge any information pertaining to the allegation.

Based on records, interviews with staff and parents, there was not enough evidence to substantiate the allegation.

The Orange County Child Care Office has investigated the complaint alleging (1) Unqualified staff providing care and supervision to daycare children: although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit. Exit interview conducted and report was reviewed with licensee Nayna Patel. A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
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