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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334806175
Report Date: 06/05/2025
Date Signed: 06/05/2025 11:45:39 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2025 and conducted by Evaluator Samuel Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250414120426
FACILITY NAME:SEYMOUR FAMILY CHILD CAREFACILITY NUMBER:
334806175
ADMINISTRATOR:SEYMOUR, SUSANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 322-0839
CITY:CATHEDRAL CITYSTATE: CAZIP CODE:
92234
CAPACITY:14CENSUS: 0DATE:
06/05/2025
ANNOUNCEDTIME BEGAN:
08:05 AM
MET WITH:Licensee Susan SeymourTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Conduct Inimical – Staff drinks alcohol while children are in care
Criminal Record Clearance - Uncleared adults in the home
Personal Rights - Inappropriate use of highchairs
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation(s). LPA was given access to the facility by the Licensee Susan Seymour and toured the facility. LPA met with Susan Seymour to further discuss the complaint/allegations. Previously, on 4/23/2025, a meeting was had with the Licensee Susan Seymour to notify them of the complaint and initiate the investigation.

The following was alleged: That the Licensee and an assistant have been drinking alcohol in the presence of the children, during daycare hours. Also, that the licensee’s assistant did not have a criminal record clearance to work at the facility. Finally, children were being left in a highchair for about an hour, until the licensee’s assistant or additional help arrived.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 09-CC-20250414120426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: SEYMOUR FAMILY CHILD CARE
FACILITY NUMBER: 334806175
VISIT DATE: 06/05/2025
NARRATIVE
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The Licensing Program Analysts (LPAs) Samuel Lopez and Eric Ramos investigated the above allegations and gathered the following information: For the last several weeks, leading up to April 10, 2025, which was the last day the licensee provided care for children, the licensee had been observed dozing off on the couch, or zoned out, during pick up times. Licensee was having a hard time walking and needed the use of a cane or a walker due to falls that they had suffered. Licensee would not wake up to receive children and parents/legal guardians would wait up to an hour until the licensee’s assistant would arrive to open the door. Licensee was calling parents/legal guardians by different names even though their children had been in care for some time. On a few occasions, during the last few weeks, the licensee had been observed drinking wine, and then wine mix with diet Coke. One of the licensee’s assistants had been observed slurring their words and smelling like alcohol. Bottles of wine were being delivered at the facility during the hours of operation. The licensee then abruptly ceased proving care and supervision for children after April 10, 2025. The Department was informed of concerns regarding the health status of the licensee and that the licensee had been drinking while providing care for the children, due to having a hard time keeping up with the children and which caused stress. Information was also obtained that the licensee had sought professional help to assist them with these concerns. Licensee denied ever drinking during the hours of operation.

The licensee had been assisted at the facility by a long time assistant but, most recently, around March 2025, had hired a new assistant. The assistant helped the licensee for few hours during the day, for weeks leading up to April 10, 2025, when the licensee stopped providing care for children. Also, the licensee had another assistant, during the previous year and up until November 2024, that in April 2024, helped the licensee again, with the care of the children, on two separate days. These two assistants never obtained a Criminal Record Clearance, as required, in order to provide care for children and assist the licensee. Per Licensee's own admission, the were only aware of one uncleared assistant and denied any other.

In the morning, upon arriving at the facility, some of the younger children were placed inside highchairs to be fed breakfast. After they were done eating, they were left there, given a toy to play with for 30 to 45 minutes, until all the other children were done eating and/or ready for transition to the outdoor play area/backyard. Other times the children were left inside of the highchairs, by the licensee, until the assistant arrived, and to better manage all the children present at the time. Licensee denied the use of high chairs for other than feeding children. They disclosed the use of a high table for play and crafts.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 09-CC-20250414120426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: SEYMOUR FAMILY CHILD CARE
FACILITY NUMBER: 334806175
VISIT DATE: 06/05/2025
NARRATIVE
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Based on LPA interviews conducted, documentation/reports, and a review of additional pertinent information obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

A Civil Penalty has been assessed during this inspection. Payment is due when billed and the check(s) or money orders shall be made payable to the “California Department of Social Services”. YOU WILL RECEIVE AN INVOICE IN THE MAIL. DO NOT SEND MONEY UNTIL YOU RECEIVE YOUR INVOICE. DO NOT SEND CASH.

See LIC9099-D for cited deficiencies.

LPA Samuel Lopez informed licensee Susan Seymour that this report dated June 5, 2025, document(s) (3) Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Also, LPA Samuel Lopez informed the licensee Susan Seymour to provide a copy of this licensing report dated June 5, 2025 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee Susan Seymour.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 09-CC-20250414120426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: SEYMOUR FAMILY CHILD CARE
FACILITY NUMBER: 334806175
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/06/2025
Section Cited
CCR
102402(a)(3)
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Revocation or Suspension of a License or Registration: Conduct in the operation or maintenance of a family day care home which is inimical to the health, morals, welfare, or safety of either an individual in or receiving services from the facility or the people of the State of California.
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License is currently inactive. As of 6/5/2025, the licensee submitted a written request to permanently close the facility.
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This requirement is not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above. During the investigation, information was obtained that the Licensee would consume wine, during the hours of operation, due to having a hard time keeping up with the children and
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they cause the licensee to stress. This poses an immediate health, safety or personal rights risk to persons in care.
Type A
06/06/2025
Section Cited
CCR
102370(d)(1)
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Criminal Record Clearance: Obtain a California clearance or a criminal record exemption as required by the Department. This requirement is not met as evidenced by: Based on interviews and record review, the licensee did not comply with the section cited above.
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License is currently inactive. As of 6/5/2025, the licensee submitted a written request to permanently close the facility.
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The licensee employed and/or allowed two adult assistants to provide care and supervision of children, at their facility, without a criminal record clearance. This poses an immediate health, safety or personal rights risk to persons in care.
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A civil penalty of $700.00 is being issued with this citation.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 09-CC-20250414120426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: SEYMOUR FAMILY CHILD CARE
FACILITY NUMBER: 334806175
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/06/2025
Section Cited
CCR
102423(a)(2)
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Personal Rights: Each child receiving services from a family childcare home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative.
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License is currently inactive. As of 6/5/2025, the licensee submitted a written request to permanently close the facility.
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These rights include, but are not limited to, the following: To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement is not met as evidenced by: Based on interviews, the licensee did not comply with the section cited above.
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The licensee would leave children in highchairs for an additional 30 to 45 minutes, after finishing their meals, to tend to other children in care. This poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2025 and conducted by Evaluator Samuel Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250414120426

FACILITY NAME:SEYMOUR FAMILY CHILD CAREFACILITY NUMBER:
334806175
ADMINISTRATOR:SEYMOUR, SUSANFACILITY TYPE:
810
ADDRESS:68-230 MARINA ROADTELEPHONE:
(760) 322-0839
CITY:CATHEDRAL CITYSTATE: CAZIP CODE:
92234
CAPACITY:14CENSUS: 0DATE:
06/05/2025
UNANNOUNCEDTIME BEGAN:
08:05 AM
MET WITH:Licensee Susan SeymourTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Physical Plant – Licensee does not ensure items which could be a danger to children in care are locked and stored out of reach
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation(s). LPA was given access to the facility by the Licensee Susan Seymour and toured the facility. LPA met with Susan Seymour to further discuss the complaint/allegations. Previously, on 4/23/2025, a meeting was had with the Licensee Susan Seymour to notify them of the complaint and initiate the investigation.

The following was alleged: Narcotic pills were found in one of the rooms being utilized by children in care

The Licensing Program Analysts (LPAs) Samuel Lopez and Eric Ramos investigated the above allegations and gathered the following information: On April 10, 2025, pills were observed and picked up from the floor of the room where daycare children would take naps. There was a total of (5) pills. The pills were believed to be Norco and Klonopin based on a google search but, not verified by a pharmacist or medical professional.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 09-CC-20250414120426
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: SEYMOUR FAMILY CHILD CARE
FACILITY NUMBER: 334806175
VISIT DATE: 06/05/2025
NARRATIVE
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In the past several weeks, during some days/mornings, parents/legal guardians would be waiting outside the facility for about an hour so that the licensee would open the door. The licensee would inform the parents that they were sleeping. Licensee was also described as looking depressed and being on antidepressant medication, which was in a cabinet, inaccessible to children. Licensee had been observed walking slowly, at times with a cane or walker, due to falling on multiple occasions and taking medication because of the pain from falling.

Licensee stated that this allegation regarding pills being on the children's room floor may have been a result of dropping some mints (Altoids). Does admit to being on prescribed medication however, it was being stored in the master bathroom, which is off limits and inaccessible to children.

Additionally, in conducting interviews with pertinent sources, corroboration with the alleged was not obtained. Instead, there were conflicting statements regarding whether the alleged occurred.

Based on the information obtained, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee Susan Seymour.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7