334806175-6-5-2025-09-CC-AROS-DHXQWW-20250624123238

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334806175
Report Date: 06/05/2025
Date Signed: 06/05/2025 11:42:20 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2025 and conducted by Evaluator Samuel Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20250421163850

FACILITY NAME:	SEYMOUR FAMILY CHILD CARE		FACILITY NUMBER:	334806175
ADMINISTRATOR:	SEYMOUR, SUSAN		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(760) 322-0839
CITY:	CATHEDRAL CITY	STATE: CA	ZIP CODE:	92234
CAPACITY:	14	CENSUS: 0	DATE:	06/05/2025
		ANNOUNCED	TIME BEGAN:	08:05 AM
MET WITH:	Licensee Susan Seymour		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Personal Rights - Licensee inappropriately disciplined a child
Personal Rights - Licensee denied a child food

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Samuel Lopez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation(s). LPA was given access to the facility by the Licensee Susan Seymour and toured the facility. LPA met with Susan Seymour to further discuss the complaint/allegations. Previously, on 4/23/2025, a meeting was had with the Licensee Susan Seymour to notify them of the complaint and initiate the investigation.

The following was alleged: A child refused to eat the food served and requested oatmeal instead, then the licensee grabbed the child by the back of the neck and sat them down on the bench. The child was then denied food and told to eat at home.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20250421163850

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: SEYMOUR FAMILY CHILD CARE	FACILITY NUMBER: 334806175
	VISIT DATE: 06/05/2025

NARRATIVE

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The Licensing Program Analysts (LPAs) Samuel Lopez and Eric Ramos investigated the above allegations and gathered the following information: On April 10, 2025, during lunch time, a child asked for oatmeal for lunch, which is something this child would always ask for. The food that was served was on that day was chicken nuggets and fries. The child insisted on the oatmeal and the licensee informed the child that if they did eat what was served, they would not eat. Also, if they wanted oatmeal, they could eat some once they returned home. The child refused to eat the chicken nuggets and fries, so the licensee threw the food away in the trash. At the time, the child was standing, and the licensee placed their hand on the child’s neck and shoulder area, pushed down, to have the child sit on the bench.

The child in question is described as a “picky eater” but, not on any special diet. The child is known to pick at the food provided at the facility and not eat it, at times, unless the food provided was oatmeal. The child would have eaten oatmeal every day, if served, but this was not what the parent/legal guardian desired. The parent/legal guardian offered to provide food for their child and licensee informed them that it would not be needed because the facility provided food for the children. During once instance, the child refused to eat apples because the skin was not peeled off. The licensee then refused to peel them or give the child any more apples to eat. The licensee would be stern with the child due to not wanting to eat certain foods served.
Licensee denied the allegations and did not recall the child’s desire to constantly eat/want oatmeal.
Additionally, in conducting interviews with pertinent sources, corroboration with the alleged was not obtained. Instead, there were conflicting statements regarding whether the alleged occurred.

Based on the information obtained, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee Susan Seymour.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2025

LIC9099 (FAS) - (06/04)

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