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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334812640
Report Date: 08/28/2026
Date Signed: 08/28/2026 03:27:43 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/27/2026 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260827093758
FACILITY NAME:MAGNOLIA PRESCHOOL & KINDERGARTENFACILITY NUMBER:
334812640
ADMINISTRATOR:FANNY TORRESFACILITY TYPE:
850
ADDRESS:13130 MAGNOLIA AVENUETELEPHONE:
(951) 272-0977
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:104CENSUS: 23DATE:
08/28/2026
UNANNOUNCEDTIME BEGAN:
01:09 PM
MET WITH:Fanny Torres, DirectorTIME COMPLETED:
03:37 PM
ALLEGATION(S):
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Licensee does not maintain a comfortable room temperature for day care children
INVESTIGATION FINDINGS:
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On August 28, 2026 Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to initiate and deliver findings regarding a complaint investigation. The LPA toured the facility inside & outside, interviews were conducted and documentation was collected.

On August 27, 2026 a complaint was received alleging Licensee does not maintain a comfortable room temperature for day care children. Specifically, it “felt really hot” and children were observed to have red cheeks during pick up. Additionally, there is concern this has been an ongoing issue for at least a month and the window units installed are not keeping the room cool enough for the children in care.

During the facility tour, the LPA observed two window air conditioning units installed and three portable standing air conditioner units.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20260827093758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: MAGNOLIA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 334812640
VISIT DATE: 08/28/2026
NARRATIVE
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Although the indoor temperature was observed to be 85 degrees it is evident the window units and portable units cannot keep the building at a comfortable temperature.

During interviews with Pertinent Parties, it was disclosed over the past week the preschool building has been hot and on one or more occasion the inside building temperature has reached 86 degrees. The Department received documentation to corroborate the statements provided by Pertinent Parties, the indoor exceeded the regulations maximum threshold of 85 degrees.

Based on all the information disclosed from Pertinent Parties, documentation received and observations, the Department has determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

LPA informed Licensee, that this report dated 8-28-2026 documents one Type A citations. Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the safety of children in care. Also, LPA informed the Licensee, to provide an Acknowledgement of Receipt of Licensing Report (LIC 9224), that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed LIC 9224 must be placed in the child's file for verification.

See LIC 9099-D for cited deficiency.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and report was reviewed with Fannie Torres, Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20260827093758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MAGNOLIA PRESCHOOL & KINDERGARTEN
FACILITY NUMBER: 334812640
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/31/2026
Section Cited
CCR
101239(a)(1)
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101239 Fixtures, Furniture, Equipment and Supplies
(a) A comfortable temperature for children shall be maintained at all times. (1) The licensee shall maintain the temperature in rooms that children occupy between... and a maximum of 85 degrees F (30 degrees C).
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theregulation. The Licensee understands indoor temperature must not exceed 85 degrees during operation hours. Licensee agrees to make necessary repairs to ensure the indoor temperature does not exceed the 85 degrees or submit an alternative plan of operation for the preschool program. Repair
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Based on the record review and interview, the Licensee did not meet the above regulation which poses an immediate Health, Safety & Personal Rights risk to the children in care. During the investigation, the Department received a sufficient amount of evidence to determine the facility has violated
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invoices and plan are due by close of business on 8-31-2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3