334812757-7-30-2026-09-CC-SLOZ-DWHVL2-20260731163109

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334812757
Report Date: 07/30/2026
Date Signed: 07/30/2026 09:16:22 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2026 and conducted by Evaluator Elyse Jones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260522163625

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	334812757
ADMINISTRATOR:	JESSICA SALVADOR-RIVERA		FACILITY TYPE:	850
ADDRESS:	1080 WEST HIGHGROVE STREET		TELEPHONE:	(951) 371-9346
CITY:	CORONA	STATE: CA	ZIP CODE:	92882
CAPACITY:	92	CENSUS: 61	DATE:	07/30/2026
		UNANNOUNCED	TIME BEGAN:	08:35 AM
MET WITH:	Jessica Salvador-Rivera, Director		TIME COMPLETED:	09:26 AM

ALLEGATION(S):

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Staff did not provide adequate supervision resulting daycare child being physically abused by another child.
Staff handle daycare children in a rough manner.

INVESTIGATION FINDINGS:

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On July 30, 2026, Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to deliver findings related to a complaint investigation. LPA conducted a tour of the facility inside, conducted interviews, and obtained documentation.

On May 22, 2026, a complaint was received alleging that staff did not provide adequate supervision, resulting in a daycare child being harmed by other children while in care.

During interviews, it was disclosed that a child in care has been exhibiting challenging behaviors including but not limited to, hitting, kicking, scratching, throwing toys, climbing on furniture, and taking of their shoes. These behaviors resulted in the child sustaining injuries from other children and resulted in injuries to themselves. It was also disclosed that the majority of the incidents were observed and documented on

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260522163625

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 334812757
	VISIT DATE: 07/30/2026

NARRATIVE

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an Incident Report, which were provided for the LPA to review, however on some occasions the child would be observed with a bruise but the facility was unable to provide an explanation on how it was sustained or if the bruise was sustained at the facility.

The complaint also alleged that staff handle children in a rough manner. Specifically, it was reported that a staff member who appears overwhelmed and frustrated has been observed pulling children by their shirts. During interviews, pertinent parties disclosed at times the teacher would elevate their voice to gain control of the classroom or to shift a child’s attention to prevent a possible injury. The pertinent parties did not disclose witnessing any incidents in which a child was handled roughly by staff. Director stated, staff are instructed to call Management for assistance, guide them with on their back with open palm, ask if they can hold their hand. If children do need more help, the staff are instructed to hold them under their armpits. Director also stated, all staff are instructed to get down to the child's level, talk clearly and without yelling.

This agency has investigated the complaint. Based on the conflict of information, interviews conducted, and documentation reviewed, the allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

No deficiencies cited at this time.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and this report was reviewed with Jessica Salvador-Rivera, Director.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

LIC9099 (FAS) - (06/04)

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