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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334818751
Report Date: 08/19/2024
Date Signed: 08/19/2024 12:21:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/26/2024 and conducted by Evaluator Sumayya Habeebulla
COMPLAINT CONTROL NUMBER: 10-CC-20240626111235
FACILITY NAME:PEREZ FAMILY CHILD CAREFACILITY NUMBER:
334818751
ADMINISTRATOR:NORMA PEREZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 378-8372
CITY:MORENO VALLEYSTATE: CAZIP CODE:
92555
CAPACITY:14CENSUS: 5DATE:
08/19/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Norma PerezTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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- Licensee yells at day care children in care.
- Licensee slapped day care child while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sumayya Habeebulla arrived at the facility for the purpose of conducting a subsequent complaint visit, which includes concluding the investigation and delivering the investigation findings regarding the compliant investigation initiated on 06/26/24. LPA met with Licensee Norma Perez and discussed the above allegations.

On 06/27/24, LPA Habeebulla interviewed Licensee, 1 staff and 1 child. On 07/23/24, LPA interviewed two parents, and on 07/26/24, interviewed one child. Along with the interviews, the investigation revealed that:


See LIC 9099C for continuation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20240626111235
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: PEREZ FAMILY CHILD CARE
FACILITY NUMBER: 334818751
VISIT DATE: 08/19/2024
NARRATIVE
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The first allegation is Licensee yells at day care children in care.
Interviews with children and pertinent parties revealed that they have no concerns regarding the disciplining style of the Licensee, including yelling at children. Interviews revealed that if a child does not follow directions, they are asked to sit on the carpet and think about their actions as a way of redirection but are not punished or made to sit for long periods of time. Interviews with licensee revealed that Licensee does have a loud voice, which was corroborated by children, and often speaks in a loud tone or raises her voice to get the attention of the children or to prevent an accident.

The second allegation is Licensee slapped day care child while in care.
Interviews with children and pertinent parties revealed that the Licensee has never been observed being physical with children nor has anyone witnessed her slapping a child. Interviews further revealed that there is daily communication with parents and children which have not brought up any concerns regarding disciplining styles of the Licensee. In addition, when questioned about the allegation, the Licensee stated that she has never hit a child in care and denied allegation.

From the information received by interviews with Licensee and children the above allegation cannot be verified. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Licensee Norma Perez, a Notice of Site Visit posted, and a copy of this report was provided to the facility on this date and time.
SUPERVISORS NAME: Carlos Martinez
LICENSING EVALUATOR NAME: Sumayya Habeebulla
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2