334842337-8-19-2026-10-CC-CMAZ-DY7MCM-20260923092947

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 334842337
Report Date: 08/19/2026
Date Signed: 08/19/2026 12:36:39 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2026 and conducted by Evaluator Claudia Caywood

PUBLIC

COMPLAINT CONTROL NUMBER: 10-CC-20260730090436

FACILITY NAME:	CHILDREN'S LIGHTHOUSE LEARNING CENTER		FACILITY NUMBER:	334842337
ADMINISTRATOR:	MICHELLE RUBALCABA		FACILITY TYPE:	840
ADDRESS:	23656 CLINTON KEITH ROAD		TELEPHONE:	(951) 600-9395
CITY:	MURRIETA	STATE: CA	ZIP CODE:	92562
CAPACITY:	45	CENSUS: 7	DATE:	08/19/2026
		UNANNOUNCED	TIME BEGAN:	12:24 PM
MET WITH:	MIchelle Rubalcaba, Director		TIME COMPLETED:	12:55 PM

ALLEGATION(S):

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Staff did not ensure adequate supervision, resulting in inappropriate interaction between children.

INVESTIGATION FINDINGS:

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On 08/19/2026, at 12: 24 PM, Licensing Program Analyst (LPA) Claudia Caywood conducted an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Director, Michelle Rubalcaba, regarding the above listed allegation, which was received on 11/30/2026. During the visit, LPA toured the facility, took census, and spoke to the Director regarding final finding.

Allegation: Staff did not ensure adequate supervision, resulting in inappropriate interaction between children.

During the investigation, LPA conducted confidential interviews with all pertinent parties on 7/30/2026 and 8/11/2026, including staff, and toured the facility. The following is a summary of the investigation findings.

(CONT. ON LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 08/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 10-CC-20260730090436

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: CHILDREN'S LIGHTHOUSE LEARNING CENTER	FACILITY NUMBER: 334842337
	VISIT DATE: 08/19/2026

NARRATIVE

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It was alleged that staff did not ensure adequate supervision resulting in inappropriate peer interactions between daycare children. Pertinent individuals present at the facility at the time of incident stated they do not recall an incident involving inappropriate touching between children during the time in question. In addition, LPA was unable to obtain further details of incident due to reporting party keeping confidentiality of names and contact information of alleged individuals involved. Due to the timing of the alleged incident, only one individual was available to be interviewed, as the alleged incident occurred approximately six or seven years ago.

Based on interviews, LPA was unable to determine whether staff did not ensure adequate supervision, resulting in inappropriate interaction between children. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was provided to the Director, Michelle Rubalcaba.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Claudia Caywood
LICENSING EVALUATOR SIGNATURE:	DATE: 08/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026

LIC9099 (FAS) - (06/04)

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