<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334845182
Report Date: 06/08/2023
Date Signed: 06/08/2023 02:32:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2023 and conducted by Evaluator Jeanette Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20230406162352
FACILITY NAME:HERNANDEZ FAMILY CHILD CAREFACILITY NUMBER:
334845182
ADMINISTRATOR:HERNANDEZ, LAURAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 899-8323
CITY:COACHELLASTATE: CAZIP CODE:
92236
CAPACITY:14CENSUS: 0DATE:
06/08/2023
UNANNOUNCEDTIME BEGAN:
02:35 PM
MET WITH:Laura HernandezTIME COMPLETED:
02:44 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee left day care children unattended for extended periods of time
Licensee engaged in altercations in the presence of day care children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/8/23 at 1:12pm, Licensing Program Analyst (LPA) Jeanette Sanchez arrived at the facility to deliver final investigative findings for the allegations as listed above. An initial complaint inspection was conducted on 4/13/23. During the investigation, LPA reviewed facility and children records and conducted interviews.

On 4/6/23, a complaint allegation was reported to Community Care Licensing (CCL); more specifically that licensee left daycare children unattended for extended periods of time and that licensee engaged in altercations in the presence of day care children.

An interview revealed that licensee would lock self in bedroom while children were in living room, however other interviews revealed that licensee never left children unattended. Those interviews disclosed that licensee would only leave children in the care of an assistant when conducting school drop offs and pick ups.

In regards to altercations happening in the presence of the daycare children, conflicting interviews were
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20230406162352
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: HERNANDEZ FAMILY CHILD CARE
FACILITY NUMBER: 334845182
VISIT DATE: 06/08/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
obtained. Most interviews revealed that any personal incidents were contained to times children were not present. Evidence received of incidents were of an aftermath and could not be verified that children were present at the time.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove
the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and this report was reviewed with the licensee Laura Hernandez. Due to this facility being permanently closed, no notice of site visit was provided.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Jeanette Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2