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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846152
Report Date: 08/22/2024
Date Signed: 08/22/2024 12:16:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/06/2024 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240606085511
FACILITY NAME:DIAZ FAMILY CHILD CAREFACILITY NUMBER:
334846152
ADMINISTRATOR:DIAZ, JEANETTEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 706-9225
CITY:JURUPA VALLEYSTATE: CAZIP CODE:
91752
CAPACITY:14CENSUS: 2DATE:
08/22/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Licensee Jeanette DiazTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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9
Licensee did not ensure that day care children's diapering needs were met while in care.
Licensee and other adult in the home engaged in physical altercation(s) in the presence of day care children in care.
Licensee and other adult in the home engaged in a verbal altercation(s) in the presence of day care children in care.
Licensee pushed a daycare child/(ren) in care.
INVESTIGATION FINDINGS:
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13
On the above date and time, Licensing Program Analyst (LPA) Susan Brewer, arrived unannounced at the facility for the purpose of continuing a complaint investigation and to deliver findings into the above allegations. The LPA was greeted by the Licensee Jeanette Diaz and granted entry to tour the facility inside and out. LPA conducted a census of 2 children in care. Present were the Licensee and 1 other adult resident

On 06/13/2024 the investigation was initiated by LPA S.Brewer, and the LPA reviewed facility records, made observations, and conducted interviews pertinent to the investigation and further information was needed at that time to complete the investigation. During today's investigation, the LPA S.Brewer met with the Licensee Jeanette Diaz, to discuss the 2 personal rights allegations and 2 conduct inimical allegations. The LPA made observations, reviewed records and conducted additional interviews pertinent to the investigation.

Continued on LIC9099C page 2
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20240606085511
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: DIAZ FAMILY CHILD CARE
FACILITY NUMBER: 334846152
VISIT DATE: 08/22/2024
NARRATIVE
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LIC9099C page 2

1st Allegation regarding Neglect/Lack of Supervision: It was alleged that on 05/09/2024 the Licensee Jeanette Diaz, did not ensure that day care children's diapering needs were met while in care. The LPA made observations, reviewed facility records and conducted interviews with parties pertinent to the allegations which revealed that subject parties described arriving on 05/09/2024 to pick up subject children and discovered the children with soiled diapers. The licensee Jeanette Diaz, denies the allegation that children's diapering needs were not met on 05/09/2024. Based on information gathered through LPA observations, facility records and conflicting statements from pertinent parties, the allegation is determined to be unsubstantiated.

2nd Allegation regarding Conduct Inimical: It was alleged that on 05/10/2024 the licensee and other adult in the home engaged in physical altercation(s) in the presence of day care children. The LPA made observations, reviewed facility records and conducted interviews pertinent to the allegation. It was revealed through LPA interviews with pertinent parties and the licensee Jeanette Diaz, that law enforcement officers did come to the facility on the morning of 05/10/2024 and during daycare hours of operation. By the licensee's own admission, 2 officers were dispatched to the facility for a well-ness check due to suspected physical altercation between the licensee and another adult at the facility, and while daycare children and other adults were present. However, according to the licensee Jeanette Diaz, the 2 officers left without incident. Based on information gathered through LPA observations, facility records and conflicting statements from pertinent parties, the allegation is determined to be unsubstantiated.

3rd Allegation regarding Conduct Inimical: It was alleged that the licensee and other adult in the home engaged in a verbal altercation(s) in the presence of day care children. The LPA made observations, reviewed facility records and conducted interviews pertinent parties. Interviews conducted with pertinent parties and the licensee Jeanette Diaz, revealed that on 05/10/2024, 2 officers were dispatched to the facility for a well-ness check due to concerns of a suspected verbal altercation, between the licensee and another adult resident in the home and in the presence of daycare children. However, according to the licensee Jeanette Diaz, the 2 officers left without incident. Based on information gathered through LPA observations, facility records and conflicting statements from pertinent parties, the allegation is determined to be unsubstantiated.

Continued on LIC9099C page 3

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20240606085511
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: DIAZ FAMILY CHILD CARE
FACILITY NUMBER: 334846152
VISIT DATE: 08/22/2024
NARRATIVE
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LIC9099C Continued, page 3

4th Allegation regarding Personal Rights: It was alleged that the licensee pushed a daycare child and or children in care. The LPA made observations, reviewed facility records and conducted interviews pertinent to the allegation. LPA interviews with pertinent parties revealed that the licensee pushed daycare child in the presence of other daycare children. However, the licensee denied allegation that they a daycare child and/or other daycare children and denied the allegation was brought to their attention, nor did the licensee have knowledge of an incident taking place. Based on information gathered through LPA observations, facility records and conflicting statements from pertinent parties, the allegation is determined to be unsubstantiated.

Although the allegations that the licensee did not ensure that day care children's diapering needs were met while in care; the licensee and other adult in the home engaged in physical altercation(s) in the presence of day care children in care, the licensee and other adult in the home engaged in a verbal altercation(s) in the presence of day care children in care or that the licensee pushed a daycare child/(ren) in care, may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.



See LIC809 for today's date regarding a citation issued for a deficiency on a separate report.

No civil penalties issued on today’s date.

An exit interview was conducted and a copy of this report was provided to the Licensee Jeanette Diaz, on this date.

A Notice of Site Visit was issued and must remain posted for 30 days. The LPA observed the licensee post the Notice of Site Visit prior to exiting the facility.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3