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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 334846360
Report Date: 07/10/2026
Date Signed: 07/10/2026 02:43:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2026 and conducted by Evaluator Elyse Jones
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260512182439
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
334846360
ADMINISTRATOR:TANYA OVALLE-JIMENEZFACILITY TYPE:
860
ADDRESS:2228 VESPER CIRTELEPHONE:
(951) 496-3818
CITY:CORONASTATE: CAZIP CODE:
92879
CAPACITY:166CENSUS: 83DATE:
07/10/2026
UNANNOUNCEDTIME BEGAN:
01:59 PM
MET WITH:Tanya Ovalle-Jimenez, DirectorTIME COMPLETED:
02:53 PM
ALLEGATION(S):
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Child sustained bites due to staff neglect
INVESTIGATION FINDINGS:
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On July 10, 2026 Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to deliver findings for a complaint. LPA conducted a tour of the facility and took census. During the investigation interviews were conducted with pertinent parties. There were 22 infants and 61 preschoolers present during this inspection.

On May 12, 2026, a complaint was received alleging a child sustained multiple bite marks due to staff neglect. The allegation stated the child had been bitten more than five times. During interviews with pertinent parties, administration acknowledged that children in care were exhibiting challenging behaviors, including biting, hitting, and scratching. However, these behaviors were occurring at a level not appropriate for a classroom setting and resulted in injuries to other children. Facility administration shared that the facility implemented interventions such as redirection, teething toys, modified schedules, and shadowing, but the behaviors have continued. Facility administration also disclosed that they were and are following guidance from Headquarters and that resources have been provided to parents/authorized representatives.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20260512182439
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 334846360
VISIT DATE: 07/10/2026
NARRATIVE
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Despite Administration’s adherence to disciplinary procedures and the cooperation of Authorized Representatives, the facility does not have a comprehensive or proactive plan to prevent recurring challenging behaviors in the classroom. This lack of an effective preventative strategy presents an ongoing risk to children in care and results in violations of children’s right to a safe environment.

Based on all the information obtained during the investigation and the documentation received, the department has determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

See LIC 9099-D for deficiencies.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20260512182439
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 334846360
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/17/2026
Section Cited
CCR
101223(a)(2)
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To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced by:

Based on the observation, interview, record review, the licensee did not
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recurrence. This poses potential safety and personal rights risk to children in care.
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comply with the section cited above. During the investigation, there were two or more known cases of the same inappropriate behavior challenges including but not limited to, such as biting, hitting, scratching, Appropriate practical steps were taken, however, there is no plan in place to prevent
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Director understands while practical steps are being taken, there must be a comprehensive plan in place to ensure all children’s rights are priority. Director agrees to submit a plan to prevent recurrence in the classroom to the Department on or by POC due date of 7-17-2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
LIC9099 (FAS) - (06/04)
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