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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300440
Report Date: 07/21/2026
Date Signed: 07/21/2026 10:40:16 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2026 and conducted by Evaluator Courtnee Peebles
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260601102257
FACILITY NAME:KID'S WORLD PRESCHOOLFACILITY NUMBER:
336300440
ADMINISTRATOR:ZINNA GUITERREZFACILITY TYPE:
850
ADDRESS:29879 SANTIAGO RDTELEPHONE:
(951) 699-9777
CITY:TEMECULASTATE: CAZIP CODE:
92592
CAPACITY:142CENSUS: 43DATE:
07/21/2026
UNANNOUNCEDTIME BEGAN:
09:31 AM
MET WITH:Zinnia Guttierrez, DirectorTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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 Staff handles day care child roughly
INVESTIGATION FINDINGS:
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On July 21, 2026, at 09:31 AM, Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced at Kid’s World Preschool (CCC) and met with Director Zinnia Gutierrez to conclude the investigation regarding the allegations listed above. During the visit, 43 children were present, and the Director reported that 69 children are currently enrolled.

Based on interviews and corroborating information obtained during the investigation, LPA determined that during nap time, a staff member picked up a child by grasping the child’s right arm and right leg and rotated the child onto a cot. The child was then placed onto the cot with sufficient force such that the lower portion of the child’s body extended beyond the edge of the cot. The staff member then grasped the child’s legs and repositioned them fully onto the cot.

Although no serious physical injury was reported, interviews, observations, and additional documentation support the allegation that a staff member handled a day care child roughly. Therefore, the allegation is
Substantiated
Estimated Days of Completion: 50
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 10-CC-20260601102257
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KID'S WORLD PRESCHOOL
FACILITY NUMBER: 336300440
VISIT DATE: 07/21/2026
NARRATIVE
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substantiated. A substantiated finding means the allegation is valid because the preponderance of evidence standard has been met.

An exit interview was conducted, and a copy of this report, the LIC 9099 D (deficiency page), and Appeal Rights were provided. A Notice of Site Visit was issued, and Director Zinnia Gutierrez was informed that it must remain posted in a visible location for 30 consecutive days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 10-CC-20260601102257
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: KID'S WORLD PRESCHOOL
FACILITY NUMBER: 336300440
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/21/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/21/2026
Section Cited
CCR
1012239(a)(1)
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101223(a)(1) Personal Rights – (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:
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Director stated a training will be conducted regarding personal righs and how to handle children while in care. Signatures will be provided during the course of training and provided to LPA by COB 08/21/2026.
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Based on interviews, observations, and documentation a staff member picked up a child by their hand and foot and forcefully placed the child onto a cot in an attempt to get the child to lay down. This poses a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2026 and conducted by Evaluator Courtnee Peebles
COMPLAINT CONTROL NUMBER: 10-CC-20260601102257

FACILITY NAME:KID'S WORLD PRESCHOOLFACILITY NUMBER:
336300440
ADMINISTRATOR:ZINNA GUITERREZFACILITY TYPE:
850
ADDRESS:29879 SANTIAGO RDTELEPHONE:
(951) 699-9777
CITY:TEMECULASTATE:CAZIP CODE:
92592
CAPACITY:142CENSUS: 43DATE:
07/21/2026
UNANNOUNCEDTIME BEGAN:
09:31 AM
MET WITH:Zinnia Guttierrez, DirectorTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff does not provide adequate supervision, resulting in day care children sustaining multiple unexplained injuries.
Staff do not comfort crying day care children.
INVESTIGATION FINDINGS:
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On July 21, 2026, at 09:16 AM, Licensing Program Analyst (LPA) Courtnee Peebles arrived unannounced at Kid’s World Preschool (CCC) and met with Director Zinnia Gutierrez to conclude the investigation regarding the allegations listed above. During the visit, 43 children were present, and the Director reported that 69 children are currently enrolled.

The investigation was initiated following a complaint received on June 1, 2026, alleging that staff do not provide adequate supervision, resulting in children sustaining multiple unexplained injuries, and that staff do not comfort crying children.

Confidential interviews indicated that supervising children on the playground can be challenging at times. Interviews with staff revealed that staff may gather near the outdoor picnic tables while other staff circulate throughout the playground to actively supervise children. Interviews also disclosed that not every incident involving a child is directly observed by staff. When an incident is not witnessed, staff reported gathering
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 10-CC-20260601102257
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SOUTH EAST, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: KID'S WORLD PRESCHOOL
FACILITY NUMBER: 336300440
VISIT DATE: 07/21/2026
NARRATIVE
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information by speaking with other staff members and/or asking the children present to determine what occurred.

Regarding the allegation that staff do not comfort crying children, confidential interviews consistently reported that staff initially attempt to comfort and calm children who are upset. If a child remains inconsolable, staff stated that they allow the child time to self soothe while continuing to monitor the child and periodically checking in. Once the child has calmed, staff reported kneeling to the child’s eye level, discussing what occurred, offering comfort and reassurance, and redirecting the child with toys or other age appropriate activities.

Although interviews identified challenges related to outdoor supervision and described varying approaches used to comfort crying children, the investigation did not yield sufficient evidence to determine that staff failed to provide adequate supervision or that inadequate supervision resulted in unexplained injuries. Interviews also indicated that staff use a variety of strategies to support children based on their emotional needs. Therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted, and a copy of this report, the Appeal Rights, and a Notice of Site Visit were provided to Director Zinnia Gutierrez. The Notice of Site Visit must remain posted in a prominent location visible to families and caregivers for 30 consecutive days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Courtnee Peebles
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 7