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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336300724
Report Date: 08/06/2026
Date Signed: 08/06/2026 04:56:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2026 and conducted by Evaluator Sandra Pulido
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260616144321
FACILITY NAME:WONDERLAND LEARNING CENTERFACILITY NUMBER:
336300724
ADMINISTRATOR:MCKENZIE, LAKESHIAFACILITY TYPE:
860
ADDRESS:288 E MAIN STREETTELEPHONE:
(951) 426-7829
CITY:SAN JACINTOSTATE: CAZIP CODE:
92583
CAPACITY:48CENSUS: 24DATE:
08/06/2026
UNANNOUNCEDTIME BEGAN:
10:01 AM
MET WITH:Licensee Lakeshia McKenzieTIME COMPLETED:
11:59 AM
ALLEGATION(S):
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Staff do not maintain a comfortable temperature inside the facility.
Staff do not ensure that childen are provided with shade in the outdoor activity space.
Staff do not ensure that drinking water is readily accessible in outdoor activity area.
Staff do not provide children with an adequate amount of food.
Staff do not ensure that the playground area has the appropriate amount of cushioning material.
INVESTIGATION FINDINGS:
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On August 6, 2026, at 10:01 a.m., Licensing Program Analyst (LPA) Sandra Pulido and Licensing Program Manager (LPM) Pauline Beschorner conducted an unannounced visit to Wonderland Learning Center and met with Licensee Lakeshia McKenzie to deliver the investigative findings regarding the allegations received on June 16, 2026. As part of the investigation, LPA Pulido conducted interviews, collected relevant documentation, and completed health and safety inspections of the child care center on June 22, 2026, and July 22, 2026.

The complaint alleged that staff do not maintain a comfortable temperature inside the facility. During the June 22, 2026 inspection, interviews with four staff members revealed that children have complained the facility is hot and that staff also believe the indoor temperature regularly becomes uncomfortable. Interviews with children similarly indicated they felt the facility was hot. LPA observed one staff member wearing a neck fan in an effort to remain cool. Although the facility utilizes a large industrial fan, the fan does not oscillate and is positioned to cool only one area of the facility. LPA also observed a pedestal fan

Substantiated
Estimated Days of Completion: 51
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 10-CC-20260616144321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: WONDERLAND LEARNING CENTER
FACILITY NUMBER: 336300724
VISIT DATE: 08/06/2026
NARRATIVE
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and a desk fan; however, both were similarly directed toward one area and were not oscillating. During the July 22, 2026, inspection, LPA observed a Govee wireless thermometer displaying an indoor temperature of 86 degrees Fahrenheit at 1:33 p.m., which increased to 90 degrees Fahrenheit by 2:01 p.m. An extreme heat warning was issued for the area by the National Weather Service. Although the facility has one air conditioning wall unit located near the front desk, LPA was only able to feel the air conditioning in the specific area.

The complaint further alleged that the outdoor activity space lacked adequate shade, drinking water was not readily accessible, and the playground did not provide sufficient cushioning material. Interviews with six staff members revealed that the playground shade structure had not been in place for over one month and had been on the playground floor. Although LPA observed two umbrellas on the playground during the June 22, 2026, inspection, staff reported they had only been used the previous Friday for a designated "pool day" and had not otherwise been utilized to provide shade during outdoor play.

Five staff interviews revealed that children's water bottles are routinely left inside the facility during outdoor play and that children must return indoors before being allowed to drink water. Staff described this as the facility's common practice. Interviews with four children confirmed they were required to wait until returning inside before receiving water. Although one staff member reported routinely taking water bottles outside, LPA observed Staff 5 escort children outdoors without bringing their water bottles.

Regarding the cushioning, staff interviews also revealed concerns regarding insufficient cushioning material throughout the playground. Multiple staff stated they had observed the black plastic weed barrier exposed in several areas, with one staff member reporting they had also seen exposed dirt beneath the plastic. During the June 22, 2026 inspection, LPA observed numerous areas where wood chips were displaced, exposing the underlying black plastic. While staff reported children frequently throw the wood chips during play, LPA learned there is no designated staff responsible for redistributing the wood chips to maintain adequate cushioning throughout the playground.

Lastly, the complaint alleged that children are not provided with an adequate amount of food. Five of six staff interviews revealed that children are only provided additional servings if extra food has already been prepared. If no additional portions are available, children are typically told there is no more food or are occasionally offered a snack, such as Goldfish crackers, instead. Staff further reported that milk is
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 10-CC-20260616144321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: WONDERLAND LEARNING CENTER
FACILITY NUMBER: 336300724
VISIT DATE: 08/06/2026
NARRATIVE
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intentionally withheld until children have finished eating to reduce the likelihood of children spilling or throwing it. During the June 22, 2026, inspection, LPA observed multiple children requesting milk while eating breakfast and staff instructing them to wait until they had finished their meals; once the child(ren) finished their meal, they were served milk. During a child interview that same day, one child reported requesting additional food but was told another child had already taken the remaining plate. LPA also confirmed that lunch consisted of one-half of a corn dog, corn, and peaches. A review of nutritional information determined that one whole corn dog provides approximately one ounce of protein, which does not meet the minimum protein requirement.

Based on interviews, observations, and documentation obtained throughout the investigation, the preponderance of evidence standard has been met. Therefore, the allegations are substantiated. Violations of the California Code of Regulations are cited on the attached LIC 9099D. An exit interview was conducted, appeal rights were provided, and a Notice of Site Visit was issued and must remain posted for 30 days.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 10-CC-20260616144321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: WONDERLAND LEARNING CENTER
FACILITY NUMBER: 336300724
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/06/2026
Section Cited
CCR
101239(a)(1)
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(a) A comfortable temperature for children shall be maintained at all times.
The licensee shall maintain the temperature in rooms that children occupy between...68 degrees F... and a maximum of 85 degrees F...
This requirement is not met as evidenced by:
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During the 08/06/26 inspection, LPA learned that licensee added a central air conditioning unit the week prior to ensure the maximum heat is not above 85 degrees F.
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Based on observation, the licensee did not comply with the section cited above in not ensuring the maximum temperature in rooms used by children was 85 degrees F which poses a potential health, safety or personal rights risk to persons in care.
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Type B
08/06/2026
Section Cited
CCR
101238.2(b)(1)
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(b) The outdoor activity space shall be situated to:(1) Provide a shaded rest area for the children.

This requirement is not met as evidenced by:
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Licensee placed a new shade cover that provides a shaded rest area for children. Licensee will ensure the cover is maintained.
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Based on observation and interview, the licensee did not comply with the section cited above in not ensuring a shaded area was available for children in the outdoor space which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 10-CC-20260616144321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: WONDERLAND LEARNING CENTER
FACILITY NUMBER: 336300724
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/06/2026
Section Cited
CCR
101239.2(a)
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(a) Drinking water from a noncontaminating fixture or container shall be readily available both indoors and in the outdoor activity area.

This requirement is not met as evidenced by:
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Licensee now provides a water jug with disposable cups readily available for children when they are outside.
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Based on interviews, the licensee did not comply with the section cited above in not ensuring the children had drinking water available while outside which poses a potential health, safety or personal rights risk to persons in care.
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Type B
08/06/2026
Section Cited
CCR
101227(a)(1)
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(a) In child care centers providing meals to children, the following shall apply:(1) All food shall be...in the quantity necessary to meet the needs of the children....

This requirement is not met as evidenced by:
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Licensee will review the regulation and conduct training with staff. Licensee will provide LPA with the training material and staff signatures that were in attendance by COB 9/6/26.
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Based on interviews and observations, the licensee did not comply with the section cited above in not providing children enough food during meals and not providing milk until after the meals which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 10-CC-20260616144321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: WONDERLAND LEARNING CENTER
FACILITY NUMBER: 336300724
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/06/2026
Section Cited
CCR
101238.2(e)
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As a condition of licensure, the areas around and under high climbing equipment, swings, slides and other similar equipment shall be cushioned with material that absorbs falls.

This requirement is not met as evidenced by:
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Licensee will create a plan for how they will ensure the outdoor play area has adequate cushioning material and will send it to LPA by COB 9/6/26.
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Based on interviews and observations, the licensee did not comply with the section cited above in not ensuring sufficient cushioning material is available under the slides and throughout the outside area which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: Sandra Pulido
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6