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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343602981
Report Date: 09/03/2026
Date Signed: 09/11/2026 11:29:48 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2026 and conducted by Evaluator Katy Velazquez
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20260806140811
FACILITY NAME:KINDERCARE LEARNING CENTER - BRUCEVILLEFACILITY NUMBER:
343602981
ADMINISTRATOR:ALYSSA DIPIPPOFACILITY TYPE:
830
ADDRESS:9394 BRUCEVILLE ROADTELEPHONE:
(916) 684-4040
CITY:ELK GROVESTATE: CAZIP CODE:
95758
CAPACITY:20CENSUS: 13DATE:
09/03/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Alyssa DiPippoTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff did not provide adequate supervision to infants in care
Staff yelled at infants in care
INVESTIGATION FINDINGS:
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13
This is an amended report. On 09/03/2026, Licensing Program Analyst Katy Velazquez (LPA) conducted an unannounced complaint investigation to deliver the findings for the above allegations. LPA arrived at the Center and observed 13 infants being supervised by 3 staff members during nap time. LPA accessed Guardian to determine that all required adults were background cleared and associated to the license. LPA met with Director Alyssa DiPippo (D1).
Throughout the course of the investigation, LPA conducted physical plant inspections, on-site observations, interviews, reviewed and collected documentation. It was alleged that staff members did not provide adequate supervision to infants in care. Interviews with staff and parents revealed that multiple staff members have been seen on their cell phones instead of supervising children in care. It was alleged that staff members yelled at infants in care. Interviews with staff and parents revealed that staff yell at toddlers in care.

CONTINUED on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 53-CC-20260806140811
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - BRUCEVILLE
FACILITY NUMBER: 343602981
VISIT DATE: 09/03/2026
NARRATIVE
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Based on interviews, file reviews, and observations conducted the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. 2 Type-A deficiencies was cited on a subsequent 9099-D page. D1 acknowledges, that FOR TYPE A DEFICIENCIES ONLY upon receipt, licensee shall post LIC 9099-D with Type A deficiencies for 30 days and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. LIC 9224 must be signed by parents/guardians and kept with the children's forms as a receipt whenever any Type A documents are provided by the licensee. An exit interview was conducted, and the report was reviewed with Director DiPippo. LPA provided Licensee Appeal Rights to D1. A Notice of Site visit was posted by LPA and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2026 and conducted by Evaluator Katy Velazquez
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20260806140811

FACILITY NAME:KINDERCARE LEARNING CENTER - BRUCEVILLEFACILITY NUMBER:
343602981
ADMINISTRATOR:ALYSSA DIPIPPOFACILITY TYPE:
830
ADDRESS:9394 BRUCEVILLE ROADTELEPHONE:
(916) 684-4040
CITY:ELK GROVESTATE:CAZIP CODE:
95758
CAPACITY:20CENSUS: 13DATE:
09/03/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Alyssa DiPippoTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
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3
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9
Staff did not meet the infant's diapering care needs resulting in a rash
Staff fed infants expired foods
Staff did not maintain proper infant-teacher ratios
INVESTIGATION FINDINGS:
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2
3
4
5
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7
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9
10
11
12
13
On 09/03/2026, Licensing Program Analyst Katy Velazquez (LPA) conducted an unannounced complaint investigation to deliver the findings for the above allegations. LPA arrived at the Center and observed 13 infants being supervised by 3 staff members during nap time. LPA accessed Guardian to determine that all required adults were background cleared and associated to the license. LPA met with Director Alyssa DiPippo (D1).
Throughout the course of the investigation, LPA conducted physical plant inspections, on-site observations, interviews, reviewed and collected documentation. It was alleged that staff members did not meet the infant's diapering needs resulting in a rash. Diapering logs revealed infants being changed less than every 2 hours. Interviews with parents did not reveal any disclosures of rashes due to lack of diapering but parents did share a concern about diapering at the end of the day. It was alleged that staff members fed infants expired foods. LPA reviewed Infants Needs and Service plans, menus, and daily food reporting on the app. LPA observed food being served to infants and did not see any expired or old food(s), milk, or formula.
CONTINUED ON 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 53-CC-20260806140811
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - BRUCEVILLE
FACILITY NUMBER: 343602981
VISIT DATE: 09/03/2026
NARRATIVE
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Interviews with staff and parents did not reveal any disclosures regarding expired foods. It was alleged that staff members did not maintain proper infant-teacher ratios. LPA observed proper ratios during 3 inspections. Staff and parent interviews did not reveal any disclosures regarding ratio. LPA did observe staff members who were unaware of the difference in qualified and not qualified staff members which can impact ratio.
Based on interviews, observations, documentation, and other information gathered, there was not a preponderance of evidence to prove or negate the allegation, therefore the allegation is UNSUBSTANTIATED. In the areas that were evaluated on 09/03/2026, no deficiencies were cited during today's inspection. An exit interview was conducted with Director DiPippo and Appeal Rights were provided by LPA. A Notice of Site visit was posted by LPA and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 53-CC-20260806140811
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - BRUCEVILLE
FACILITY NUMBER: 343602981
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/04/2026
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time...Supervision shall include visual observation.
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Director will create a cell phone policy and have all staff member sign the policy. Director will email LPA the new policy by COB on 09/04/2026.
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This poses/posed an immediate health, safety or personal rights risk to persons in care.
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Type A
09/04/2026
Section Cited
CCR
101223(1)(a)
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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by staff members yelling at children in care.
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Director will submit a training plan and date for all staff training on personal rights of children by COB on 09/04/2026 to LPA via email.
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This poses/posed an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7