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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343602983
Report Date: 08/26/2026
Date Signed: 08/26/2026 03:52:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2026 and conducted by Evaluator Andrea Cortez
COMPLAINT CONTROL NUMBER: 03-CC-20260617135417
FACILITY NAME:KINDERCARE LEARNING CENTER - VEHICLE (PS)FACILITY NUMBER:
343602983
ADMINISTRATOR:CARRIE ROBINSONFACILITY TYPE:
850
ADDRESS:2329 VEHICLE DRIVETELEPHONE:
(916) 635-5700
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:92CENSUS: 29DATE:
08/26/2026
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Elizabeth Givens TIME COMPLETED:
02:52 PM
ALLEGATION(S):
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Staff did not provide proper supervision resulting in children engaging in an altercation.
Staff did not report an unusual incident as required.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Andrea Cortez met with the Director Elizabeth Given for the purpose of conducting an unannounced complaint investigation inspection to deliver findings pertaining to the above referenced allegations. The purpose of today’s inspection was explained.

It was alleged that staff did not provide proper supervision resulting in children engaging in an incident and that staff did not report an unusual incident as required. During the investigation, parent and teacher interviews were conducted. It was reported that Child 1 (C1) disclosed being hit by another child (C2) and stated that staff failed to notify the parent of the incident at pick up. Interviews confirmed that C1 had been crying and was consoled by a teacher. Child was crying due to a sharing incident among the children.
Through teacher interviews LPA discovered that C2 did hit C1; however, no injury reported or need for first aid. It was stated that staff did speak with the parent about an incident while they were still at the facility.
Con't see LIC 9099C
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20260617135417
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - VEHICLE (PS)
FACILITY NUMBER: 343602983
VISIT DATE: 08/26/2026
NARRATIVE
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LPA conducted observations of the classroom and discussed how supervision is conducted in the classroom with teachers. Parent interviews indicated no concerns regarding supervision or reporting.

LPA found that KinderCare’s internal incident reporting policy states that staff should report incidents to parents when needed as outlined in their Handbook.

Based on interviews and available information, there was not sufficient evidence to determine that staff failed to provide proper supervision resulting in an incident, or that staff knowingly failed to report an unusual incident as required. Although the allegations may have happened or are valid concerns, there is not a preponderance of evidence to prove the allegations occurred as reported. Therefore, the allegations are unsubstantiated.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2