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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343618090
Report Date: 12/19/2023
Date Signed: 12/19/2023 03:02:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2023 and conducted by Evaluator Michelle Perez
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20231213134658
FACILITY NAME:FITZ-HOISINGTON, BRENDA & BROWN, ASHLEYFACILITY NUMBER:
343618090
ADMINISTRATOR:BITZ-HOISINGTON,B&BROWN,A.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(916) 761-3233
CITY:SACRAMENTOSTATE: CAZIP CODE:
95841
CAPACITY:14CENSUS: 4DATE:
12/19/2023
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Brenda Fitz-HoisingtonTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Personal Rights- Licensee made inappropriate comments regarding day care child
INVESTIGATION FINDINGS:
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At approximately 11:30AM Licensing Program Analyst (LPA) Michelle Perez, met with Director Brenda Fitz-Hoisington on December 19, 2023 for the purpose of opening a complaint investigation. LPA observed 4 children in care, supervised by the licensees.
It was alleged that the licensee made inappropriate comments regarding a day care child.

LPA interviewed the licensee and found that an interview took place with a "potential" new family/guardian and their child, with the licensee and the child had never been enrolled in care. During the interview, the child was sitting apart from guardian and licensee, while questions were asked regarding the child. Licensee stated, that the child was sitting separately on a nearby couch, facing the television while watching a show. During this time the licensee spoke to the guardian to ask questions. Throughout the conversation, licensee and guardian shared information about the child and when speaking about specific topics no words were spoken, but instead were spelled out. Guardian answered all questions and volunteered information about child to the licensee.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20231213134658
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: FITZ-HOISINGTON, BRENDA & BROWN, ASHLEY
FACILITY NUMBER: 343618090
VISIT DATE: 12/19/2023
NARRATIVE
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Per the licensee, the child never turned to acknowledge the conversation between guardian and licensee, and continued to watch television. Guardian continued to speak with licensee and did not indicate there were any concerns with the conversation. Licensee explained that interviewing a family, in-person was necessary to have a better understanding of the child's needs

Licensee reached out to guardian to see if they were still interested in care. Guardian stated they were uncomfortable continuing with seeking care at the facility because of questions asked. Guardian did not feel that certain questions should be asked in an interview, while seeking childcare. Licensee explained that the questions were not meant to make anyone uncomfortable, but to provide insight on the child and how to best provide care. Licensee also explained that the child was unaware of the conversation, as the child continued to watch television while sitting apart from the guardian. No questions were asked directly to child. Guardian did not respond any further.

Based on the information obtained during the interviews, LPA could not find enough information to substantiate the complaint. LPA did not find any information that would lead to the child's personal rights violated or dignity not being afforded or any embarrassment that may have been caused with the child.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore all allegations are unsubstantiated.
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Michelle Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2