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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343622630
Report Date: 05/20/2024
Date Signed: 05/20/2024 03:17:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2024 and conducted by Evaluator Kyrsten Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240326165853
FACILITY NAME:TOTS OF LOVE - CITRUS HEIGHTSFACILITY NUMBER:
343622630
ADMINISTRATOR:COURTNEY WILLIAMSFACILITY TYPE:
850
ADDRESS:7312 ANTELOPE ROADTELEPHONE:
(916) 689-8687
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95621
CAPACITY:59CENSUS: 5DATE:
05/20/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Karla RodriguezTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Physical Plant - facility is in disrepair, facility not sanitized, carpets aren't cleaned.
INVESTIGATION FINDINGS:
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On May 20, 2024, Licensing Program Analyst (LPA) Kyrsten Williams met with facility representative, Karla Rodriguez to deliver complaint findings for the above allegation. The purpose of today's inspection was explained. Present today was five children in care supervised by one staff member.

It was alleged that facility is in disrepair, facility not sanitized, and carpets aren't cleaned. Throughout the course of the investigation, LPA made observations and conducted staff interviews. During initial inspection on March 27, 2024, LPA observed part of the wire fence surrounding the play yard had fallen and was in disrepair. Interviews revealed the fence fell during stormy weather that occurred around the end of December or beginning of January. Interviews also revealed management had been in contact with the insurance to get the fence repaired, however, the insurance was backed up due to many people in need of repairs. Licensee stated the fence was repaired at the end of March. During todays inspection, LPA observed there is fencing surround the entire play yard which meets Title 22 Regulations.

PG 1. REPORT CONTINUES ON LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 03-CC-20240326165853
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: TOTS OF LOVE - CITRUS HEIGHTS
FACILITY NUMBER: 343622630
VISIT DATE: 05/20/2024
NARRATIVE
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During LPA inspection of March 27, 2024, LPA inspected the carpets in all classrooms. LPA observed the carpets did not appear clean and observed various stains on the carpets. Five out of Five staff interviews revealed that the carpets have not been cleaned since the staff have been hired. Staff do not know the approximate timeline of the last carpet cleaning. During interview with licensee, it was learned professionals come to clean the carpets every four to six months. The last carpet cleaning happened around January 2024. Licensee also stated there is a steam cleaner on site and she will steam clean the carpets as needed. LPA observed various cleaning supplies throughout the facility used for cleaning and sanitizing.

Based on the information gathered the department has found the allegation to be SUBSTANTIATED: meaning that the allegation is valid because the preponderance of the evidence standard has been met. As a result of the substantiated allegation, deficiency is cited on the subsequent page of this report (LIC9099-D) under the California Code of Regulations, Title 22.

The facility representative was provided a copy of their Appeal Rights (LIC9058) and the facility representatives signature on this form acknowledges receipt of these rights. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted with Facility Representative, Karla Rodriguez. A copy of this report was provided.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 03-CC-20240326165853
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: TOTS OF LOVE - CITRUS HEIGHTS
FACILITY NUMBER: 343622630
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/20/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/20/2024
Section Cited
CCR
101238(a)
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101238 Buildings and Grounds (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
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Licensee stated the fence was repaired at the end of March. On May 20, 2024, LPA observed the fence is repaired to meet Title 22 Regualtions and the carpets appeared clean.
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Based on observations and interviews, the licensee did not comply with the section cited above as the fence was in disrepair/fell down and the carpets did not appear clean, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/26/2024 and conducted by Evaluator Kyrsten Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240326165853

FACILITY NAME:TOTS OF LOVE - CITRUS HEIGHTSFACILITY NUMBER:
343622630
ADMINISTRATOR:COURTNEY WILLIAMSFACILITY TYPE:
850
ADDRESS:7312 ANTELOPE ROADTELEPHONE:
(916) 689-8687
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95621
CAPACITY:59CENSUS: 5DATE:
05/20/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Karla RodriguezTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Facility allowed uncleared adults to provide care and supervision to day-care children.
INVESTIGATION FINDINGS:
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On May 20, 2024, Licensing Program Analyst (LPA) Kyrsten Williams met with facility representative, Karla Rodriguez to deliver complaint findings for the above allegation. The purpose of today's inspection was explained. Present today was five children in care supervised by one staff member.

It was alleged that facility allowed uncleared adults to provide care and supervision to day-care children. Throughout the course of the investigation, LPA made observations, conducted record review, staff interviews, and parent interviews. LPA utilized the facility’s Guardian Facility Roster to verify criminal record clearances for adults working at the facility. During complaint inspections conducted, LPA did not observe uncleared adults working in the facility. Interviews with staff and parents did not reveal any uncleared adults working at the facility.


PG 1. REPORT CONTINUES ON LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 03-CC-20240326165853
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: TOTS OF LOVE - CITRUS HEIGHTS
FACILITY NUMBER: 343622630
VISIT DATE: 05/20/2024
NARRATIVE
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After observations, record review, and interviews, LPA did not learn of any evidence to corroborate the allegation that facility allowed uncleared adults to provide care and supervision to day-care children. Although the allegation above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report reviewed with facility representative, Karla Rodriguez. A notice of site visit is posted and shall remain posted for the next 30 days.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5