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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343624171
Report Date: 07/31/2026
Date Signed: 07/31/2026 05:37:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2026 and conducted by Evaluator Kyrsten Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260618132422
FACILITY NAME:CHILDTIME LEARNING CENTERFACILITY NUMBER:
343624171
ADMINISTRATOR:SCOTT, BEVERLEYFACILITY TYPE:
850
ADDRESS:2040 CLUB CENTER DRIVETELEPHONE:
(916) 900-4222
CITY:SACRAMENTOSTATE: CAZIP CODE:
95835
CAPACITY:96CENSUS: 43DATE:
07/31/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Beverley ScottTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Lack of supervision resulting in children getting into a physical altercation.
INVESTIGATION FINDINGS:
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On July 31, 2026, Licensing Program Analyst (LPA) Kyrsten Williams met with director, Beverley Scott, and assistant director, Satpreet Kaur, for the purpose of delivering complaint findings for the above allegation. The purpose of the inspection was explained. Census included forty-three children being supervised by seven staff.

It was alleged the facility had a lack of supervision resulting in children getting into a physical altercation. Throughout the course of the investigation, LPA reviewed records and conducted interviews. LPA received screen recorded footage of a preschool classroom at the facility. In the video, LPA observed a group of approximately nine children sitting/standing in a circle while physically hurting one child (C1). LPA observes the group of children throwing C1 to the ground, pushing them, kicking them, and hitting them using hands and shoes. LPA observes C1 attempts to get away from the other children several times, however, is unable to. LPA observes a child hold C1 from behind while another child pushes C1 and hits C1 using a closed fist. LPA observes the children chase C1 throughout the classroom.
PG. 1 - REPORT CONTINUES ON LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20260618132422
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 343624171
VISIT DATE: 07/31/2026
NARRATIVE
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LPA observes two other children physically pushing and hitting each other. The camera video zooms out, and LPA observes the teacher(s) standing in the back of the classroom talking. The video records the children interacting with this behavior for approximately two minutes and five seconds from when the recording started to when the children cease the behavior. At this time, LPA observes a teacher approach C1 to say something to the child. The behaviors of the other children do not appear to be addressed based on the video recording. LPA was provided several photos of bruises and scratches on C1 following the incident. LPA conducted interviews with staff members, including teacher(s) to be in the classroom at the time of the incident. LPA learned the teacher(s) were not aware the incident occurred until addressed about it at a later time.

Based on the information gathered the department has found that the allegation lack of supervision resulting in children getting into a physical altercation to be SUBSTANTIATED: meaning that the allegation is valid because the preponderance of the evidence standard has been met. As a result of the substantiated allegation, a deficiency will be issued on the attached LIC9099-D for violation of CCR 101229(a)(1).

LPA Williams informed the director that upon receipt, director shall post and provide copies of this licensing report dated 07/31/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted with director, Beverley Scott, and assistant director, Satpreet Kaur. A copy of this report was provided. The facility representative was provided with a copy of their Appeal Rights (LIC9058) and the facility representative’s signature on this form acknowledges receipt of these rights. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20260618132422
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CHILDTIME LEARNING CENTER
FACILITY NUMBER: 343624171
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/31/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/03/2026
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) ... Supervision shall include visual observation.

This requirement was not met as evidence by:
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Facility representatives will provide a memo to staff as reminder of expectations for supervision and children's personal rights. Facility will host a staff meeting on 08/11/2026 to also address expectations. Facility representatives will provided a copy of memo, material covered, and staff attendance to LPA via email.
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Based on interview and record review, the licensee did not comply with the section cited above as approximately eleven children engaged in physical altercation without staff knowledge or observation, which poses/posed an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2026 and conducted by Evaluator Kyrsten Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260618132422

FACILITY NAME:CHILDTIME LEARNING CENTERFACILITY NUMBER:
343624171
ADMINISTRATOR:SCOTT, BEVERLEYFACILITY TYPE:
850
ADDRESS:2040 CLUB CENTER DRIVETELEPHONE:
(916) 900-4222
CITY:SACRAMENTOSTATE:CAZIP CODE:
95835
CAPACITY:96CENSUS: 43DATE:
07/31/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Beverley ScottTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff caused injury to child's mouth.
Facility operates out of ratio.
INVESTIGATION FINDINGS:
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On July 31, 2026, Licensing Program Analyst (LPA) Kyrsten Williams met with director, Beverley Scott, and assistant director, Satpreet Kaur, for the purpose of delivering complaint findings for the above allegations. The purpose of the inspection was explained. Census included forty-three children being supervised by seven staff.

It was alleged staff caused injury to child's mouth and facility operates out of ratio. Throughout the course of the investigation, LPA conducted interviews, reviewed records and made observations. LPA received conflicting statements and evidence regarding the above allegations.

Although the allegations above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted and report reviewed with director, Beverley Scott, and assistant director, Satpreet Kaur. Appeal rights provided. Notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Kyrsten Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4