364809077-6-29-2026-09-CC-ANOE-DWM226-20260803170011

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364809077
Report Date: 06/29/2026
Date Signed: 06/29/2026 10:24:42 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2026 and conducted by Evaluator Chase Atherton

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260612163145

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364809077
ADMINISTRATOR:	MELISSA SPEAKMAN		FACILITY TYPE:	830
ADDRESS:	960 BLOOMINGTON AVENUE		TELEPHONE:	(909) 877-3399
CITY:	BLOOMINGTON	STATE: CA	ZIP CODE:	92316
CAPACITY:	23	CENSUS: 8	DATE:	06/29/2026
		UNANNOUNCED	TIME BEGAN:	08:18 AM
MET WITH:	Melissa Speakman		TIME COMPLETED:	10:34 AM

ALLEGATION(S):

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Staff did not provide incident report to parent/ authorized representative

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver a complaint investigation for the above allegation. LPA met with the Director Melissa Speakman and informed them of the purpose of this visit. LPA Chase Atherton toured the facility and took census at the start of this visit.

During the investigation, LPA gathered information that included: observations, interviews conducted with pertinent parties, and records reviewed.

It was alleged that staff did not provide an incident report to parent/ authorized representative.

Information gathered alleged that staff did not provide incident to report parent/ authorized representative. Information gathered stated that the authorized representative was informed of the incident, however no written incident report was given to the authorized representative.
SEE LIC9099C for a continuation of this report...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:	DATE: 06/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260612163145

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364809077
	VISIT DATE: 06/29/2026

NARRATIVE

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However, other information gathered stated that the incident report was offered to the authorized representative but not taken by the authorized representative. Information gathered stated that the authorized representative did not sign the incident report related to this incident. Information gathered stated this incident was documented in the child's file with an incident report.

Due to conflicting information obtained about the alleged allegation, the evidence collected was not sufficient to substantiate or refute the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted and report was reviewed with the Director Melissa Speakman. A notice of site visit was given to Director Melissa Speakman and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. This report must be made available to the public for 3 years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:	DATE: 06/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026

LIC9099 (FAS) - (06/04)

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