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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364818108
Report Date: 09/17/2026
Date Signed: 09/23/2026 08:27:28 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2026 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260722085637
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364818108
ADMINISTRATOR:ALISA HOLTEGAARDFACILITY TYPE:
830
ADDRESS:33788 YUCAIPA BLVD.TELEPHONE:
(909) 797-4713
CITY:YUCAIPASTATE: CAZIP CODE:
92399
CAPACITY:32CENSUS: 14DATE:
09/17/2026
UNANNOUNCEDTIME BEGAN:
12:10 PM
MET WITH:Alisa HoltegaardTIME COMPLETED:
01:55 PM
ALLEGATION(S):
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Staff maintained inaccurate records for a daycare child.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Giselle Carbullido arrived at the facility to investigate the above complaint received on 07/22/26. Additional visits were conducted on 07/24/26 and 08/06/26 at which time LPA conducted interviews and reviewed records. LPA was given access to the facility by the Director, Alisa Holtegaard. LPA discussed purpose of visit, took census, and toured the facility. LPA met with the Director to further discuss the complaint allegations and deliver findings.
During the investigation, LPA reviewed records and interviewed pertinent parties, including facility staff.
It was alleged staff maintained inaccurate records for a daycare child, specifically drop off time was changed from approximately 9:40AM to 10:27AM in the parent portal for 07/21/26. Pertinent party interviews describe the following procedures for signing in: Parent completes electronic sign in and proceeds to classroom where teachers complete a written, Children’s Supervision Record (CSR)- name to face to sign in. Teachers follow later with teacher IPAD electronic sign in. Staff interviews disclosed they can access and make changes within the parent electronic sign in portal and includes parent signing for approval.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2026 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260722085637

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364818108
ADMINISTRATOR:ALISA HOLTEGAARDFACILITY TYPE:
830
ADDRESS:33788 YUCAIPA BLVD.TELEPHONE:
(909) 797-4713
CITY:YUCAIPASTATE:CAZIP CODE:
92399
CAPACITY:32CENSUS: DATE:
09/17/2026
UNANNOUNCEDTIME BEGAN:
12:10 PM
MET WITH:Alisa HoltegaardTIME COMPLETED:
01:55 PM
ALLEGATION(S):
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Daycare child sustained injuries due to staff neglect or physical abuse.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Giselle Carbullido arrived at the facility to investigate the above complaint received on 07/22/26. Additional visits were conducted on 07/24/26 and 08/06/26 at which time LPA conducted interviews and reviewed records. LPA was given access to the facility by the Director, Alisa Holtegaard. LPA discussed purpose of visit, took census, and toured the facility. LPA met with the Director to further discuss the complaint allegations and deliver findings.
During the investigation, LPA reviewed records and interviewed pertinent parties, including facility staff. LPA was unable to obtain supporting information pertaining to dates or from all individuals involved in this allegation.
It was alleged a daycare child sustained injuries due to staff neglect or physical abuse, specifically marks on wrist and lower forearm. Staff interviews denied any mishandling of a child, or observations of abrasions/injuries while in care. Additional interviews noted observations of marks were made after child was picked up from childcare.
LPA reviewed the following records: photos, APP correspondence, and medical visit summaries. Records
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20260722085637
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364818108
VISIT DATE: 09/17/2026
NARRATIVE
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revealed notification to the facility about concerns was made approximately 2 hours after child pick up from facility. Photos obtained showed three, small crescent shaped marks with redness on inside wrist. Medical documentation dated 7/21/26 noted marks but could not identify how marks were made.
Due to conflicting information obtained from interviews and records from what was reported, LPA is unable to definitively identify time or how incident occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Appeal rights issued and discussed with licensee and their signature on this form acknowledges receipt of these rights. An exit interview was conducted, a copy of this report and Notice of Site Visit was provided to Director, Alisa Holtegarrd. THIS REPORT MUST BE MADE AVAILABLE TO THE PUBLIC FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20260722085637
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364818108
VISIT DATE: 09/17/2026
NARRATIVE
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LPA reviewed the following records: Sign in and out records for alleged day of incident (07/21/26). Records revealed that the teachers’ manual sign-in for CSR was at 9:48 AM with electronic sign-in at 10:27AM, confirming inaccurate records kept for day care child.
Based on interviews conducted and records reviewed, the Department has determined the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED, per California Code of Regulations, Title 22, Division 12.
See LIC9099D for deficiency
An exit interview was conducted, and appeal rights discussed. LPA provided Facility Representative, Alisa Holtegaard with a copy of this report, notice of site visit and appeal rights. THIS REPORT MUST BE MADE AVAILABLE TO THE PUBLIC FOR THREE YEARS.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20260722085637
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364818108
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/24/2026
Section Cited
CCR
101221(A)
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101221 Child's Records
(a) A separate, complete and current record for each child is maintained in the child care center.
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Facility will submit a written plan of action to ensure accuracy of sign in/out to the department by POC due date 09/24/26.
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Based on LPA’s record review and interviews conducted the facility did not maintain a complete or current record for sign in and out. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5