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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364843656
Report Date: 09/23/2026
Date Signed: 09/23/2026 01:49:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2026 and conducted by Evaluator Giovanni Cristales
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260811212051
FACILITY NAME:KIDS & CARE PRESCHOOL & CHILD CARE CENTERFACILITY NUMBER:
364843656
ADMINISTRATOR:LUZ MARISOL VALENZUELAFACILITY TYPE:
850
ADDRESS:10662 MAPLE AVENUETELEPHONE:
(760) 956-2000
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:30CENSUS: 13DATE:
09/23/2026
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Alyse Sanders - DirectorTIME COMPLETED:
01:55 PM
ALLEGATION(S):
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Physical Plant - Staff do not maintain a comfortable temperature inside the facility.
INVESTIGATION FINDINGS:
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On Wednesday, September 23, 2026, at 11:50 am, Licensing Program Analyst (LPA) Giovanni Cristales conducted an unannounced inspection to conclude a complaint investigation and to deliver findings. LPA met with Director Alyse Sanders and advised the purpose of the inspection. Upon arrival, LPA toured the facility and observed 1 preschool classroom which is divided in half (Tigers & Bears), with 13 children and two (2) preschool teachers present. The facility is also licensed for the Infant program (364843655) and school age (364843657). The facility was found to be within ratio.

Community Care Licensing (CCL) received a complaint on 8/11/26. Throughout the course of the investigation, LPA conducted two inspections at the facility. The initial inspection visit was a joint visit. LPA’s collected the facility roster and made note of the room temperature (75 degrees). During the tour of the inspection, LPA’s observed the A.C. units to be in operable condition.

Continue on 9099-C page...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260811212051
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KIDS & CARE PRESCHOOL & CHILD CARE CENTER
FACILITY NUMBER: 364843656
VISIT DATE: 09/23/2026
NARRATIVE
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During today’s visit, LPA conducted staff interviews, in which the allegation was denied. LPA took physical pictures of both the A.C. units located in the classroom and three digital devices which record room temperature. LPA observed the devices displaying a comfortable room temperature (73 – 76 degrees). The During both visits, LPA observed the classroom maintaining a comfortable room temperature. LPA also collected invoices demonstrating maintenance of the units. Other interviews were also conducted at a different date in which the allegation was denied.

Allegation(s) state Staff do not maintain a comfortable temperature inside the facility.

Based on interviews with relevant parties, and LPA observations, no evidence was obtained to corroborate with the allegations. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation(s) is UNSUBSTANTIATED.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and appeal rights were given and explained with director Alyse Sanders.
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 09/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2026
LIC9099 (FAS) - (06/04)
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