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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846472
Report Date: 09/28/2026
Date Signed: 09/28/2026 01:17:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/21/2026 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260921125832
FACILITY NAME:STAR KIDS PRESCHOOL LLCFACILITY NUMBER:
364846472
ADMINISTRATOR:CHRISTY AVILAFACILITY TYPE:
850
ADDRESS:1207 WEST CYPRESS AVENUETELEPHONE:
(909) 708-9597
CITY:REDLANDSSTATE: CAZIP CODE:
92373
CAPACITY:60CENSUS: 45DATE:
09/28/2026
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Jocelyn Alvarez, Director TIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Facility staff did not take action to keep the center free of insects.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Giselle Carbullido conducted a subsequent complaint investigation to deliver final findings. An initial visit was conducted on 09/23/26 at which time LPA conducted interviews and reviewed records. LPA met with Christy Avila, Licensee/Jocelyn Alvarez, Director, toured the facility and took a census.
During the investigation, LPA reviewed records, obtained photos and interviewed pertinent parties, including facility staff and children.
It was alleged that facility staff did not take action to keep the center free of insects specifically, there are conditions that contribute to the breeding of pests that bite children. Staff interviews stated mosquitos are indoors and outdoors, and children are bit repeatedly despite use of insect repelling patches and bracelets from home. Interviews disclosed pest control is used, however there is daily standing water on the premises
which contributes to breeding of pests. Interviews also stated staff are bit as well and parents have expressed concern for their children. Children interviews stated they are bit, have itchy bumps and pointed to scars from past and current bites on their limbs and stomach area.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20260921125832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: STAR KIDS PRESCHOOL LLC
FACILITY NUMBER: 364846472
VISIT DATE: 09/28/2026
NARRATIVE
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During tour of the facility at 11AM, LPA observed flying insects in classrooms, church hall and outdoors. Additionally, at 11:10AM, LPA observed standing areas of water on the outdoor playground with breeding insects.
Record review revealed pest control from Terminex. LPA reviewed a sampling of inspection reports dated Feb. - Sept. 2026. Inspection reports from June -Sept. 2026 note there are ‘open conditions’ that contribute to pest entry into building and/or breeding of pests.
Although the licensee took some measures to keep the center free of insects, there are other areas where measures weren’t fully implemented to address the center and grounds from insects that are a health and safety risk to the children in care.

Based on information gathered from staff interviews and records, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. Per California Code of Regulations, Title 22, Division 12, CCR 101238.2(d)(1) is cited on the attached LIC9099D.
Appeal rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

An exit interview was conducted and a copy of this report and notice of site visit were provided to facility representatives, Christy Avila, Licensee/Jocelyn Alvarez, Director. A copy of this report must be made available to the public upon request for three years
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20260921125832
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: STAR KIDS PRESCHOOL LLC
FACILITY NUMBER: 364846472
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/05/2026
Section Cited
CCR
101238(a)(1)
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101238(a)(1)Buildings and Grounds
(1) The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement is not met as evidenced by:
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Facility will submit proof of addtional measures (invoices/repairs/removal of standing water) to keep the center free of insects that pose a health and safety risk to children caremby POC due date.
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Based on interviews conducted, records reviewed and LPA direct observations of conditions contributing to breeding of insects the facility did not fully implement measures to address the conditions to keep the center free of insects. This is a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3