<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364846845
Report Date: 09/17/2026
Date Signed: 09/17/2026 10:06:40 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2026 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260904152606
FACILITY NAME:TENDER CARE FOR KIDSFACILITY NUMBER:
364846845
ADMINISTRATOR:WEBB,CARMENFACILITY TYPE:
860
ADDRESS:525 N. DEARBORN STREETTELEPHONE:
(909) 793-4885
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:114CENSUS: 39DATE:
09/17/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Carmen Webb - LicenseeTIME COMPLETED:
10:10 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating out of ratio
Unqualified staff are supervising children in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/17/2026, at time listed above, Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. The allegations of this complaint were received on 09/04/2026. LPA was granted entry to the facility and met with Licensee, Carmen Webb.

The following was alleged: Facility is operating out of ratio, and unqualified staff are supervising children in care

It was alleged that the school age program is operating at a 15:1 child to teacher ratio. Additionally, it was alleged the Facility’s kitchen staff member lacks the proper credentials to be a qualified teacher and has been utilized to supervise school-age children by themselves. The dates, frequency, or number of occurrences of these allegations were not disclosed.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20260904152606
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TENDER CARE FOR KIDS
FACILITY NUMBER: 364846845
VISIT DATE: 09/17/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 09/10/2026, LPA made an unannounced visit to the facility to initiate this complaint investigation. During this visit, LPA toured the facility and conducted interviews with the Licensee and pertinent individuals. LPA recorded corroborating statements from the Licensee and multiple staff which support the facility’s school-age program has been operating at a 15:1, child to teacher ratio. It was stated this ratio 15:1, was believed to be correct ratio for the school age program and was communicated to staff as the maximum number of children a single staff member could supervise on their own.

Regarding unqualified staff supervising children in care, LPA was informed the facility does have a dedicated kitchen staff member whose primary role at the facility is food preparations. It was disclosed by Licensee and staff alike, that on infrequent occurrences, this subject staff member has been utilized to supervise school-age children without the presence of a qualified teacher for brief periods of time, ranging from 10-15 minutes.

As part of this investigation, LPA reviewed pertinent facility records/documents and determined the subject kitchen staff member did not meet the qualifications or educational requirements to supervise groups of children in the absence of a fully qualified staff member. Additionally, LPA discussed Title 22 regulation 101516.3(b)(1) Teacher-Child Ratio, with Licensee and staff, which disclosed, A teacher shall supervise no more than 14 children or with an aide a maximum of 28 children.

Therefore, based on LPA's observations, interviews conducted and records reviewed, the preponderance of evidence standard has been met. The above listed allegations: Facility is operating out of ratio, and unqualified staff are supervising children in care, are found to be SUBSTANTIATED.

Please see attached LIC9099D for Type B deficiencies cited.

A NOTICE OF SITE VISIT WAS GIVEN. LICENSEE WAS INSTRUCTED TO POST IT IN A PROMINENT LOCATION AT THE FACILITY. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

An exit interview was conducted, A copy of this report and appeal rights were given to Licensee, Carmen Webb on 09/17/2026.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20260904152606
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TENDER CARE FOR KIDS
FACILITY NUMBER: 364846845
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/25/2026
Section Cited
CCR
101216.2(e)
1
2
3
4
5
6
7
101216.2(e) Teacher Aide Qualifications and Duties (e) An aide shall work only under the direct supervision of a teacher.



This was not met as evidenced by:
1
2
3
4
5
6
7
Licensee has conducted staff training regarding teacher/aide qualifications which was conducted on 09/14/2026. LPA obtained a copy of training materials as well as staff signatures for attendance.
8
9
10
11
12
13
14
Based on LPA observation and interview, Licensee and staff confirmed unqualified staff have be utilized to supervise children without the presence of a qualified teacher. This poses an potential health/safety and personal rights risk to children in care.
8
9
10
11
12
13
14
Type B
09/25/2026
Section Cited
CCR
101516.3(b)(1)
1
2
3
4
5
6
7
101516.3(b)(1) Teacher-Child Ratio
(b) There shall be a staffing ratio of one teacher and one aide present to every 28 children... (1) A teacher shall supervise no more than 14 children or with an aide a maximum of 28 children.
This was not met as evidenced by:
1
2
3
4
5
6
7
Licensee has conducted staff training regarding child/teacher ratios which was conducted on 09/14/2026. LPA obtained a copy of training materials as well as staff signatures for attendance.
8
9
10
11
12
13
14
Based on LPA observation and interview, Licensee and staff confirmed the facility has been operating at a 15:1 child to staff ratio in the school-age program. This poses an potential health/safety and personal rights risk to children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5