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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370806086
Report Date: 09/03/2026
Date Signed: 09/03/2026 12:27:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/08/2026 and conducted by Evaluator Saraliz Velando
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260608100931
FACILITY NAME:MANCHESTER FAMILY CHILD DEVELOPMENT CENTERFACILITY NUMBER:
370806086
ADMINISTRATOR:SARAH KIMBALLFACILITY TYPE:
850
ADDRESS:1752 VIA LAS CUMBRESTELEPHONE:
(619) 260-4620
CITY:SAN DIEGOSTATE: CAZIP CODE:
92111
CAPACITY:60CENSUS: 29DATE:
09/03/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director, Sarah KimballTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff did not notify child's authorized representative of incident.
Staff violated a day care child's personal rights.
Staff did not provide adequate supervision.
INVESTIGATION FINDINGS:
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On 9/3/2026, Licensing Program Analysts (LPAs) Saraliz Velando and Paul Cortez conducted an unannounced visit to deliver findings regarding the above referenced allegations.
During the investigation, the LPA(s) interviewed relevant parties and reviewed pertinent documentation. Information obtained corroborated that, in early 2024, a staff member used a sleep mat to push down on Child 1 at naptime. No official documentation was available identifying the specific date of the incident. Additionally, the incident was not communicated to the parent in a timely manner.
Further, on 4/19/2024, a child exited the facility unsupervised and remained outside for several minutes. Based on the preponderance of the evidence, all allegations were determined to be substantiated. In accordance with the California Code of Regulations (Title 22, Division 12, Chapter 1), two of the deficiencies are cited on the attached LIC 9099D.
During a case management visit on 5/3/2024, the facility was issued a Type A deficiency, and a $500 civil penalty was imposed for the incident that occurred on 4/19/2024. Therefore, a deficiency for that allegation will not be issued today.
A Notice of Site Visit was provided, and the LPA(s) observed it posted. The Licensee was advised that the notice must remain posted for 30 days. An exit interview was conducted, and a copy of this report and Appeal Rights were discussed and provided. The signature at the bottom of this report confirms receipt.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20260608100931
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MANCHESTER FAMILY CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 370806086
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/18/2026
Section Cited
CCR
101212(a)(f)
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Reporting Requirements - (f)The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative...
This requirement was not met as evidenced by:
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Licensee states that she will conduct a training on reporting requirements and submit proof of staff attendance and submit proof to the Dept by 9/18/26.
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Based on file review and interviews the incident that occurred in early 2024 was not communicated to the parent in a timely manner. This posed/poses a potential health, safety or personal rights risk to children in care.
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Type B
09/18/2026
Section Cited
CCR
101223(a)(3)
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Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal punishment… humiliation, intimidation, ridicule…interference with functions of daily living in sleeping …
This requirement was not met as evidenced by:
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Licensee states that she will conduct a training on personal rights of children and submit proof of staff attendance and submit proof to the Dept by 9/18/26.
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Based on file review and interviews, a staff member used a sleep mat to force a child to lie down during naptime. This posed/poses a potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Joelle Redding
LICENSING EVALUATOR NAME: Saraliz Velando
LICENSING EVALUATOR SIGNATURE:

DATE: 09/03/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2