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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374844846
Report Date: 07/30/2026
Date Signed: 07/30/2026 02:04:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/22/2026 and conducted by Evaluator Tricia Danielson
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260622110905
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
374844846
ADMINISTRATOR:SUSETTE SEPULVADAFACILITY TYPE:
850
ADDRESS:4174 AVENIDA DE LA PLATATELEPHONE:
(760) 940-6932
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:105CENSUS: 55DATE:
07/30/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Susette Sepulveda, DirectorTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Child sustained injuries due to staff neglect or physical abuse
The classroom furniture has protruding nails, posing a hazard to children in care
Staff did not inform the child's authorized representative to the child's incident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tricia Danielson arrived unannounced to the facility to conclude an investigation into the allegations listed above. LPA met with Director Susette Sepulveda and explained the purpose of the visit. At the time of today's visit, the facility had a total of 57 preschoolers enrolled and 55 preschoolers were present.
Regarding the allegation "Child sustained injuries due to staff neglect or physical abuse". It was alleged Child #1 (C1) was frequently picked up from the facility with various injuries including scratches on their face, bruises on their legs, and a bite mark on the body, specifically the nipple area. A review of facility records revealed a total of approximately 20 documented incidents and/or behavioral notes concerning C1 in approximately 7 weeks. Each report indicated C1 was the aggressor toward other children as well as staff. Incidents documented included a collisions with other children resulting in a red mark to C1's brow area and a red cut to C1's nipple area, bruises on C1's leg discovered during diapering, red mark/scrape also discovered on C1's arm during an additional diapering, and a fall while running through the classroom resulting in a scrape/bruise to C1's arm. (CONTINUED ON LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Tricia Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 10-CC-20260622110905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 374844846
VISIT DATE: 07/30/2026
NARRATIVE
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(CONTINUED FROM LIC 9099)
Regarding the allegation "The classroom furniture has protruding nails, posing a hazard to children in care", it was alleged that children may have been injured due to exposed nails on classroom furniture. LPA's tour of C1's classroom did not reveal any protruding dangerous implements from any furniture or walls. LPA was unable to find any item in the classroom which was constructed with nails. Interviews conducted with staff indicated there had not been any incidents of children coming in contact with and/or injured by a nail as alleged.
Regarding the allegation, "Staff did not inform the child's authorized representative about the child's incident", it was alleged that C1 was bitten on the nipple area and their responsible party was not informed of the incident. A review of facility records revealed a 6/11/2026 incident report documenting an incident where C1 sustained a cut to the left nipple area received when experiencing a fall into a shelving unit after colliding with another child while running through the classroom. The incident report indicated both Director Sepulveda and Licensee Sejal Patel notified C1's responsible party via telephone and upon pick up of C1 on 06/11/2026, it was documented C1's responsible party refused to sign the incident report. Records reviewed also revealed a second incident report dated 06/11/2026 concerning an additional incident which occurred on that date which was signed by C1's responsible party.
Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted, and this report was reviewed with and provided to Director Sepulveda. Appeal Rights were also discussed and provided. An LIC 9213- Notice of Site Visit was also issued and must remain posted near the main entrance for 30 days. Non-compliance with posting will result in a $100 fine. This report must be accessible to the public for three years.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Tricia Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2