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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105075
Report Date: 07/07/2026
Date Signed: 07/07/2026 04:58:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Hector Canton
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260424132949
FACILITY NAME:EVERBROOK ACADEMY DBA PRESTIGE PRESCHOOL ACADEMYFACILITY NUMBER:
376105075
ADMINISTRATOR:JENNIFER BROWNFACILITY TYPE:
830
ADDRESS:7150 RANCHO SANTA FE ROADTELEPHONE:
(760) 891-0902
CITY:CARLSBADSTATE: CAZIP CODE:
92009
CAPACITY:24CENSUS: 4DATE:
07/07/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Jen BrownTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Director is not on premises during daycare hours.
INVESTIGATION FINDINGS:
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On July 7, 2026 at 11:00AM, Licensing Program Analyst (LPA) Hector Canton met with director, Jennifer Brown, at the above reference facility to deliver and review the findings of the investigation. LPA conducted a tour of the facility and collected the following census:

Infant Room – 4 Infants with 1 Fully Qualified Teacher

During the course of the investigation, sufficient evidence was obtained to substantiate the allegations that there was not a director on the premises as required, during the current director's leave of absence.

Investigative interviews confirmed that the interim director was not present at the facility during operating hours, as required by regulation.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 51-CC-20260424132949
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: EVERBROOK ACADEMY DBA PRESTIGE PRESCHOOL ACADEMY
FACILITY NUMBER: 376105075
VISIT DATE: 07/07/2026
NARRATIVE
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Further information gathered showed that no substitute director had been designated to act in the director’s absence. There was also no formal documentation assigning a fully qualified teacher to assume director responsibilities on an interim basis. The fully qualified staff members who informally fulfilled aspects of the director role was simultaneously responsible for a full classroom, leaving them unable to attend to the broader operational needs of the center. The absence of a present, qualified administrator during operating hours is a violation of regulatory requirements.

Based on the evidence supporting lack of required administrative presence the allegations are substantiated.

The allegation is valid because the preponderance of the evidence has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, Chapter 101215.1) the deficiency is being cited on the attached LIC 9099D. The Notice of Site Visit was provided, and LPA observed posting. Licensee is advised it must remain posted for 30 days. Exit interview conducted and report was reviewed with the licensee

SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Hector Canton
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260424132949

FACILITY NAME:EVERBROOK ACADEMY DBA PRESTIGE PRESCHOOL ACADEMYFACILITY NUMBER:
376105075
ADMINISTRATOR:JENNIFER BROWNFACILITY TYPE:
830
ADDRESS:7150 RANCHO SANTA FE ROADTELEPHONE:
(760) 891-0902
CITY:CARLSBADSTATE:CAZIP CODE:
92009
CAPACITY:24CENSUS: 4DATE:
07/07/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Jen BrownTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Daycare children are not accorded dignity in their personal relationships with staff.
Staff do not ensure that classroom is clean.
Staff do not provide adequate supervision.
INVESTIGATION FINDINGS:
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On July 7, 2026 at 11:00AM, Licensing Program Analyst (LPA) Hector Canton met with director, Jennifer Brown, at the above reference facility to deliver and review the findings of the investigation. LPA conducted a tour of the facility and collected the following census:

Infant Room – 4 Infants with 1 Fully Qualified Teacher

It was alleged that daycare children are not accorded dignity in their personal relationships with staff, staff do not ensure that classroom is clean, and staff do not provide adequate supervision. Based on observation, interviews and record review, there was insufficient evidence to support these allegations.
During the investigation, LPA conduct interviews, including parents and teachers, neither of which supported these allegations. Further, no documentation or observations could support these allegations.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 51-CC-20260424132949
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: EVERBROOK ACADEMY DBA PRESTIGE PRESCHOOL ACADEMY
FACILITY NUMBER: 376105075
VISIT DATE: 07/07/2026
NARRATIVE
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These allegations pertained and were supported in regard to the preschool component and their teachers, as they could not be supported based on the evidence gathered in relation to the infant component or the infant teachers.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegation(s) is found to be Unsubstantiated. Exit interview conducted and report was reviewed with the licensee director, Jen Brown. A notice of site visit was given and must remain posted for 30 days

SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20260424132949
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: EVERBROOK ACADEMY DBA PRESTIGE PRESCHOOL ACADEMY
FACILITY NUMBER: 376105075
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/01/2026
Section Cited
CCR
101215.1(d)
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(d) The child care center director, or the substitute director as specified in (f) below, shall be on the premises during the hours the center is in operation.
This requirement was not met as evidenced by:
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Facility representative states that they will ensure that there is a director or a fully qualified teacher present in the facility during operation hours and provide an LIC 308 to designate the responsibility of covering their absence to the department by August 1st 2026.
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Based on observation, interviews, and records reviewed, the interim director was not present at the facility as required and no proper arrangements were made to have a fully qualified teacher assist in their absence posing a potential health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Renesha Askew
LICENSING EVALUATOR NAME: Hector Canton
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5