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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105142
Report Date: 09/04/2026
Date Signed: 09/04/2026 10:01:12 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2026 and conducted by Evaluator Renita Rodriguez
COMPLAINT CONTROL NUMBER: 51-CC-20260714150243
FACILITY NAME:CHILDREN'S PARADISE INC. - POWAYFACILITY NUMBER:
376105142
ADMINISTRATOR:PEDRO ONTIVEROSFACILITY TYPE:
850
ADDRESS:13242 POMERADO ROADTELEPHONE:
(760) 407-8500
CITY:POWAYSTATE: CAZIP CODE:
92064
CAPACITY:137CENSUS: 78DATE:
09/04/2026
UNANNOUNCEDTIME BEGAN:
08:38 AM
MET WITH:Pedro OntiverosTIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Staff are accepting children that are sick into care.
INVESTIGATION FINDINGS:
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On 9/4/26 at 8:38 a.m. Licensing Program Analyst (LPA) Renita Rodriguez made an unannounced complaint visit for the complaint received on 7/13/26 for the purpose of delivering findings on the above reference allegation. LPA was granted entry after identifying self, showing badge, and disclosing the reason for the visit. Ratios observed 78 children and 16 staff.

Regarding allegation "Staff are accepting children that are sick into care", based on the information obtained during interviews, observations, and documentation reviewed it was found that the center checks kids for signs of being sick when they arrive and during the day. The center has rules about what to do when a child is sick, and there are steps for deciding if a child should go home. The facility does have an illness policy. Protocols are in place to determine if a child will be sent home. On 7/13/26, documens were posted on classroom doors, titled health notice, informing families of the illness/outbreak for hand foot, mouth and chickenpox.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20260714150243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S PARADISE INC. - POWAY
FACILITY NUMBER: 376105142
VISIT DATE: 09/04/2026
NARRATIVE
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The Licensing Program Analyst (LPA) looked at illness records showing which children were sent home between 7/14/26 and 7/15/26. Director states he directly observed children sent home for signs and symptoms. He also checked the children when they came back and made the final choice about letting them return.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegation is found to be Unsubstantiated. Exit interview conducted and report was reviewed with the Director Pedro Ontiveros. A notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Renesha Askew
LICENSING EVALUATOR NAME: Renita Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2