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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376105182
Report Date: 07/29/2026
Date Signed: 07/29/2026 09:53:40 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2026 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20260612135334
FACILITY NAME:GOLDEN POPPY PRESCHOOL & INFANT CENTERFACILITY NUMBER:
376105182
ADMINISTRATOR:MONIQUE REYCASAFACILITY TYPE:
860
ADDRESS:3422 TRIPP COURTTELEPHONE:
(858) 794-9130
CITY:SAN DIEGOSTATE: CAZIP CODE:
92121
CAPACITY:186CENSUS: 83DATE:
07/29/2026
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Monique ReycasaTIME COMPLETED:
09:59 AM
ALLEGATION(S):
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Staff improperly handled a child, resulting in injury



INVESTIGATION FINDINGS:
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On 7/29/26 at 8:15 am, Licensing Program Analyst (LPA) Annette Sutherland conducted an unannounced complaint inspection to deliver findings regarding allegation that facility staff improperly handled a child, resulting in injury. LPA met with Director Monique Reycasa. The investigation included interviews with relevant parties and a review of facility records, electronic incident notifications, and other pertinent evidence. The investigation revealed that on June 11, 2026, a child sustained an injury following an incident near the playground. Information obtained indicated that a staff member (S1) assisted the child (C1) after the child became entangled. The child reportedly cried and demonstrated limited use of the affected area. The child subsequently received medical treatment. Although concerns were raised regarding the staff member’s interaction with the child and sustained an injury requiring medical evaluation, the evidence obtained during the investigation was insufficient to determine that staff improperly handled the child. Therefore, the allegation is unsubstantiated. LPA was unable to find corroborating evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, therefore the above allegation is found to be Unsubstantiated. Exit interview conducted and report was reviewed with Director Monique Reycasa. A notice of site visit was given and must remain posted for 30 days
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20260612135334
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: GOLDEN POPPY PRESCHOOL & INFANT CENTER
FACILITY NUMBER: 376105182
VISIT DATE: 07/29/2026
NARRATIVE
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Based on the information obtained, there is not enough evidence to prove or disprove that facility staff improperly handled the child. Therefore, the allegation is UNSUBSTANTIATED.
No deficiencies were cited.
An exit interview was conducted with the Direcotr Monique Reycasa. A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) were provided along with the report (LIC 9099). LPA Sutherland observed the Notice of Site Visit being posted. The Notice of Site Visit must remain posted for 30 days. Failure to comply with posting requirements may result in an immediate civil penalty of $100.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
LIC9099 (FAS) - (06/04)
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