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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376300304
Report Date: 07/31/2026
Date Signed: 07/31/2026 02:40:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2026 and conducted by Evaluator Tricia Danielson
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260602163155
FACILITY NAME:FRIENDLY CHILDREN'S GARDEN #2FACILITY NUMBER:
376300304
ADMINISTRATOR:CASTANEDA, JENNIFERFACILITY TYPE:
850
ADDRESS:2960 OCEANSIDE BLVDTELEPHONE:
(760) 458-1510
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:46CENSUS: 25DATE:
07/31/2026
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Jennifer Castaneda, DirectorTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Child sustained an injury to their thumb due to lack of supervision
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Tricia Danielson and Claudia Caywood arrived to the facility to conclude an investigation into the allegation listed above. LPAs met with Director Jennifer Castaneda and explained the purpose of the visit. At the time of today's visit, the facility had a total of 47 preschoolers enrolled and 25 preschoolers were present.
Regarding the allegation "Child sustained an injury to their thumb due to lack of supervision", the facility provided inconsistent statements concerning whether or not Child #1(C1) was being supervised at the time of the injury. LPA interviewed both teachers assigned to C1's class on the day of the incident. Both teachers revealed they were on the playground at the time of the injury, however neither staff directly observed C1 actually become injured and only heard C1’s reaction to the injury. LPA was able to view recorded video footage of the incident as it occurred. The video footage showed C1 playing next to the playhouse base as they placed their right hand on the side of it and swing their legs over landing inside the playhouse base. Upon doing so, C1 then immediate clutched their right hand to their chest. The footage also indicated Staff #1(S1) was standing near the sand box next to the area where C1 was playing. Although the footage did not have sound,(CONTINUED ON LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Tricia Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2026 and conducted by Evaluator Tricia Danielson
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260602163155

FACILITY NAME:FRIENDLY CHILDREN'S GARDEN #2FACILITY NUMBER:
376300304
ADMINISTRATOR:CASTANEDA, JENNIFERFACILITY TYPE:
850
ADDRESS:2960 OCEANSIDE BLVDTELEPHONE:
(760) 458-1510
CITY:OCEANSIDESTATE:CAZIP CODE:
92054
CAPACITY:46CENSUS: DATE:
07/31/2026
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Jennifer Castaneda, DirectorTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Playground equipment in not good repair
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Tricia Danielson and Claudia Caywood arrived unannounced to the facility to conclude an investigation into the allegation listed above. LPA met with Director Jennifer Castaneda and explained the purpose of today’s visit. At the time of today's visit, the facility had a total of 47 preschool children enrolled and 25 preschool children were present.
Regarding the allegation “Playground equipment in not good repair”, it was alleged that a nail in a piece of play equipment on the playground caused an injury to Child #1(C1). A review of the facility’s undated Unusual Incident Report concerning the incident received by the Department on 6/5/2026 revealed staff identified a screw in the wall of a playhouse base near where C1 was positioned at the time of the incident which may have resulted in C1’s injury. Interview with Staff #1(S1) revealed they observed the tip end of the screw protruding through the base of the playhouse wall. LPA inspected the playhouse involved in the incident which has since been stored in an area in which the children do not have access. It will be thrown away per facility director. LPA observed a plastic molded type playhouse which was dismantled and in several pieces. LPA observed a brown color "base" of a playhouse, as well as it's walls and roof. *This is an amended report. (CONTINUED ON LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Tricia Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20260602163155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: FRIENDLY CHILDREN'S GARDEN #2
FACILITY NUMBER: 376300304
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/31/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/01/2026
Section Cited
CCR
101239(o)(1)
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Fixtures, Furniture, Equipment and Supplies- (o) Playground equipment shall be securely anchored to the ground unless it is portable by design.(1) Equipment shall be...safe condition, free of sharp...pointed parts. This requirement was not met as evidenced by:
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The POC has already been met as the school immediately removed the playhouse from the playground following the incident.
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The licensee did not ensure playground equipment was safe and free of sharp pointed parts. Based on interviews and observation, the playhouse base contained a sharp, pointed screw causing injury to C1. This posed an immediate threat to the health and safety to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Tricia Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20260602163155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: FRIENDLY CHILDREN'S GARDEN #2
FACILITY NUMBER: 376300304
VISIT DATE: 07/31/2026
NARRATIVE
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(CONTINUED FROM LIC 9099)
LPA also observed metal screws were utilized to attach the pieces to the base and some screws were still in their holes. One screw could be seen protruding through the base at the contact point where one of the walls or support pieces would normally be attached. This area were the screw was protruding was identified by Director Castaneda as the area where C1 placed their hand when climbing over the side of the base wall into the inside of the base.
Based on LPA’s observations and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, are being cited on the attached LIC 9099-D. An exit interview was conducted, and this report was reviewed with and provided to Director Castaneda. Appeal Rights were also discussed and provided. An LIC 9213- Notice of Site Visit was also issued and must remain posted near the main entrance for 30 days. Non-compliance with posting will result in a $100 fine. This report must be accessible to the public for three years.

LPA Danielson informed Director Castaneda that this report dated 7/31/2026 documents one Type A citation which shall be posted for 30 consecutive days as there was an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Danielson informed Director Castaneda that she must provide a copy of this licensing report dated 7/31/2026 that documents a Type A citation to parents/guardians of all children currently enrolled in care by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed LIC 9224- Acknowledgement of Receipt of Licensing Report or other written statement must be placed in and maintained in the child’s file for verification.

SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Tricia Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20260602163155
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: FRIENDLY CHILDREN'S GARDEN #2
FACILITY NUMBER: 376300304
VISIT DATE: 07/31/2026
NARRATIVE
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(CONTINUED FROM LIC 9099)
S1 immediately began walking to C1 in reaction to the incident.
Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. There is no regulatory requirement for staff to maintain continuous, one-to-one line of sight visual contact with children in care. An exit interview was conducted, and this report was reviewed with and provided Director Castaneda. Appeal Rights were also discussed and provided. An LIC 9213- Notice of Site Visit was also issued and must remain posted near the main entrance for 30 days. Non-compliance with posting will result in a $100 fine. This report must be accessible to the public for three years.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Tricia Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5