376600083-7-21-2026-51-CC-JREG-DWGVC8-20260730161844

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376600083
Report Date: 07/21/2026
Date Signed: 07/21/2026 02:25:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2026 and conducted by Evaluator Gerald Poindexter

COMPLAINT CONTROL NUMBER: 51-CC-20260504153128

FACILITY NAME:	LA PETITE ACADEMY		FACILITY NUMBER:	376600083
ADMINISTRATOR:	JOHANA HERRERA		FACILITY TYPE:	850
ADDRESS:	12668 SABRE SPRINGS PARKWAY		TELEPHONE:	(858) 486-7197
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92128
CAPACITY:	123	CENSUS: 64	DATE:	07/21/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Heidy Balderas		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Staff are operating out of ratio
Staff yell at day care children

INVESTIGATION FINDINGS:

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On 7/21/26 at 1:30 pm Licensing Program Analyst (LPA), Gerald Poindexter conducted an unannounced visit for the complaint received on 5/4/26, for the purpose of delivering findings on the above reference allegations. LPA met with Heidy Balderas, center director. There were 64 children present and napping in 4 classrooms (with one room combined) with 7 staff. Facility is within ratio and capacity.

During the course of the investigation, LPA Poindexter toured classrooms, reviewed facility documents and personnel files, and interviewed the center director, staff members, and parents.

It was alleged by the anonymous Reporting Party (RP) that “staff are operating out of ratio” specifically, during mornings and afternoons. LPA toured preschool classrooms during each daypart, on 5/12/26 and 7/16/26, respectively. Each time, the facility was within ratio and capacity. LPA reviewed staff sign-in sheets, and interviewed staff who identified situations in which a floater teacher or the director rotate into classrooms, as needed, to maintain ratio. Parents interviewed did not observe classes out of ratio during morning drop off or afternoon pick up.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 51-CC-20260504153128

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: LA PETITE ACADEMY	FACILITY NUMBER: 376600083
	VISIT DATE: 07/21/2026

NARRATIVE

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It was alleged that “staff yell at day care children.” The anonymous RP stated that they witnessed staff yelling a command at a child and offered naptime as their example to support the allegation. LPA observed classroom activity and conducted interviews. Staff acknowledged raised voices – not in anger or frustration – but rather, to be heard in the classroom or to redirect children to their cots. Specifically, staff noted room layouts where a teacher attending to child outside the bathroom may raise their voice so that children across the room can hear. Parents interviewed did not express concerns that align with the allegation. The RP presented no additional evidence supporting the allegation.

Based on the interviews, observation, and documentation obtained and reviewed, the LPA determines that the above allegations cannot be proven or disproven. Therefore, they are considered UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and report was reviewed with Heidy Balderas, center director. A Notice of Site Visit was given and must remain posted for 30 days. Appeal Rights provided.

SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:	DATE: 07/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2026

LIC9099 (FAS) - (06/04)

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