376700554-8-20-2026-20-CC-TVUU-DX9U68-20260824151755

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376700554
Report Date: 08/20/2026
Date Signed: 08/20/2026 02:34:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2026 and conducted by Evaluator Angela Nguyen

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20260527145738

FACILITY NAME:	MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	376700554
ADMINISTRATOR:	CYNTHIA ROSALES		FACILITY TYPE:	850
ADDRESS:	2453 FENTON STREET		TELEPHONE:	(619) 421-3940
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91914
CAPACITY:	90	CENSUS: 36	DATE:	08/20/2026
		UNANNOUNCED	TIME BEGAN:	01:50 PM
MET WITH:	Cynthia Rosales		TIME COMPLETED:	02:29 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff do not prevent day care child from hitting other children

Staff do not prevent day care child from using inappropriate words towards other children

Staff do not meet the individual needs of a day care child

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On August 20, 2026 at 1:50 p.m., Licensing Program Analyst (LPA) Angela Nguyen conducted an unannounced complaint inspection to deliver the findings and met with Site Supervisor, Cynthia Rosales. During the inspection, there were (36) children being supervised by (14) staff members in the facility.

Interviews were conducted with the Site Supervisor, staff members, day care children and day care parents. The facility roster and children's files were obtained and reviewed.

It was alleged that staff do not prevent day care children from hitting other children. Site Supervisor stated that staff are aware that one child exhibits elevated behaviors and staff redirect the child by providing one-on-one support, taking the child on walks through the facility, and removing the child from the group when behaviors escalate. Staff interviews confirmed they are aware of the child's behaviors and have observed incidents where children have hit other children.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 20-CC-20260527145738

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: MAOF DIONICIO MORALES CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 376700554
	VISIT DATE: 08/20/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Staff stated that they redirect the children, offer breathing techniques, and physically block the child from engaging with other children. Staff also stated that the parents and the facility have discussed additional recommendations to support the child's needs. Children interviewed stated that they are placed in time out when they hit other children, and that teachers intervene and instruct them to stop hitting their friends.

It was also alleged that staff do not prevent day care children from using inappropriate language toward other children. The Site Supervisor stated that she has not heard any children using inappropriate language or offensive language. Staff interviews stated that one child does use inappropriate language; however, staff reported that they verbally redirect the child and inform them that such language is not appropriate in the school setting. Staff stated that informal parent meetings were conducted during pick-up to address concerns regarding the child’s foul language. Children interviewed stated that they have heard their friends use "grown-up bad words,” but reported that teachers intervene, instructing them to stop and informing them that such language is not appropriate at school. Children also stated that they may be placed in time out for a short period for using inappropriate language.

It was also alleged that the staff cannot meet the needs of the children. Site Supervisor stated that training is conducted on a routine basis and that a representative from the Metropolitan Area Advisors Committee (MAAC) program visits the facility weekly to provide additional training and conduct assessments with the children. Staff interviews indicated that monthly MAAC trainings are provided. Staff reported that they have years of experience in addressing children's needs. However, some staff stated that certain children require more individualized attention and that additional training would be beneficial.

Based on interview statements, there were conflicting accounts and insufficient evidence to support the allegations that staff allow children to hit other children, use inappropriate language, or are unable to meet the children's needs. Therefore, the allegations are determined to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies cited.

Notice of site visit was given and must remain posted for 30 days. Exit interview was conducted and this report was reviewed with the Site Supervisor, Cynthia Rosales.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Angela Nguyen
LICENSING EVALUATOR SIGNATURE:	DATE: 08/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2