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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701226
Report Date: 09/08/2026
Date Signed: 09/08/2026 11:30:03 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2026 and conducted by Evaluator Jennifer Irving
COMPLAINT CONTROL NUMBER: 51-CC-20260616100921
FACILITY NAME:CHILDREN'S CHOICE ACADEMYFACILITY NUMBER:
376701226
ADMINISTRATOR:ELIZABETH SMITHFACILITY TYPE:
830
ADDRESS:12464 WOODSIDE AVENUETELEPHONE:
(619) 561-8880
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:14CENSUS: 7DATE:
09/08/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Elizabeth SmithTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Staff left child unattended
INVESTIGATION FINDINGS:
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On 9/8/26 at 9:30 am Licensing Program Analyst (LPA) Jennifer Irving conducted an unannounced complaint inspection at the facility for the purpose of delivering the findings regarding the above-referenced allegation. LPA met with Director Elizabeth “Liz” Smith and explained the purpose of the inspection. There were 7 children in care with 4 staff present.

During the investigation, LPA conducted unannounced inspections, interviewed the director and staff, and obtained information regarding classroom supervision, restroom use, staff coverage, and transitions between indoor and outdoor activity areas.

The director denied knowledge of the alleged incident. Staff described procedures for supervising children during restroom use and transitions, including remaining near the restroom, tracking children as they complete toileting, counting children, conducting name-to-face checks, and ensuring a staff member remains with any child who is not ready to transition with the group.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20260616100921
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S CHOICE ACADEMY
FACILITY NUMBER: 376701226
VISIT DATE: 09/08/2026
NARRATIVE
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All Staff interviewed denied leaving a child unattended in a bathroom and stated no such incident had occurred during their employment at the facility.

Based on the interviews and information obtained, the allegation that staff left a child unattended is UNSUBSTANTIATED. Although the allegation may have occurred or may be valid, there is not a preponderance of evidence to prove the alleged violation occurred.

An exit interview was conducted with Director Elizabeth “Liz” Smith. A copy of this report, appeal rights, and the Notice of Site Visit were provided to the director. The Notice of Site Visit shall remain posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Jennifer Irving
LICENSING EVALUATOR SIGNATURE:

DATE: 09/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2