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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 376701439
Report Date: 09/09/2026
Date Signed: 09/09/2026 11:04:58 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2026 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260819104623
FACILITY NAME:CHILDREN'S CHOICE LEARNING CONNECTIONFACILITY NUMBER:
376701439
ADMINISTRATOR:KAREN KOBZEFFFACILITY TYPE:
830
ADDRESS:350 PRESCOTT AVENUETELEPHONE:
(619) 499-7524
CITY:EL CAJONSTATE: CAZIP CODE:
92020
CAPACITY:18CENSUS: 15DATE:
09/09/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Bertha TapiaTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Staff do not follow infant's feeding plan
INVESTIGATION FINDINGS:
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On 9/9/26 at 10:10am, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Interim Director Bertha Tapia. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On August 19th, 2026, Community Care Licensing (CCL) received a complaint alleging that staff do not follow infant's feeding plan.


See LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 51-CC-20260819104623
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S CHOICE LEARNING CONNECTION
FACILITY NUMBER: 376701439
VISIT DATE: 09/09/2026
NARRATIVE
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Regarding allegation that staff did not follow Child #1 (C1) feeding plan and was fed infant oatmeal cereal without parents permission, based on interviews conducted staff disclosed they feed infants based on each child's Needs & Service Plans. It was also disclosed that parent of C1 had submitted an updated plan but it wasn't fully reviewed by staff and it was assumed that infant oatmeal cereal was OK. Based on record review, LPA observed each Needs & Service Plans submitted for C1 where none indicated infant oatmeal cereal, only puree foods.

Based on the information obtained during this investigation the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED.



An exit interview was conducted, and this report was reviewed with the Interim Director, Bertha Tapia, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Interim Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20260819104623
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE LEARNING CONNECTION
FACILITY NUMBER: 376701439
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/25/2026
Section Cited
CCR
101419.3(a)(1)
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Modifications to Infant Needs and Services Plan:(a) The written infant needs and services plan shall be updated..as often as necessary to assure its accuracy. (1) The director..teacher shall update the plan with the assistance of the infant's authorized representative.
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Director stated she will conduct a training with all infant staff on Needs & Service Plans and ensuring all staff are aware of what each infant can be fed. Director stated she will send proof of completion to LPA via email.
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This requirement was not met as evidenced by, based on record review C1s Needs & Service Plans did not indicate infant oatmeal cereal and based on interviews it was disclosed that they did not review the plan and assumed C1 could have infant oatmeal cereal. This is a potential health & safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2026 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20260819104623

FACILITY NAME:CHILDREN'S CHOICE LEARNING CONNECTIONFACILITY NUMBER:
376701439
ADMINISTRATOR:KAREN KOBZEFFFACILITY TYPE:
830
ADDRESS:350 PRESCOTT AVENUETELEPHONE:
(619) 499-7524
CITY:EL CAJONSTATE:CAZIP CODE:
92020
CAPACITY:18CENSUS: 15DATE:
09/09/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Bertha TapiaTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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2
3
4
5
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9
Facility did not follow reporting requirements
INVESTIGATION FINDINGS:
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On 9/9/26 at 10:10am, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Interim Director Bertha Tapia. LPA toured the facility, conducted census, and verified facility staff and children enrollment.

On August 19th, 2026, Community Care Licensing (CCL) received a complaint alleging that facility did not follow reporting requirements.


See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 51-CC-20260819104623
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHILDREN'S CHOICE LEARNING CONNECTION
FACILITY NUMBER: 376701439
VISIT DATE: 09/09/2026
NARRATIVE
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Pertaining to allegation that facility did not follow reporting requirements, based on interviews conducted it was disclosed that Child #1 (C1) had a vomit and diarrhea on 8/12/26 and director had informed parent when they were picking up sibling. On 8/13/26 C1 returned to school and parent stated C1 was fine throughout the night. Based on Sick Policy child was sent home on 8/13/26 due to the vomiting that occurred the previous day. LPA reviewed Sick Policy which states if a child has has more than one diarrhea or has vomited, child cannot return for 24 hours.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Director, Bertha Tapia, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Director understands that it must remain posted for 30 days.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5