376701497-6-25-2026-20-CC-RGOU-DVSTLV-20260708145006

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 376701497
Report Date: 06/25/2026
Date Signed: 06/25/2026 10:54:04 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/13/2026 and conducted by Evaluator Julieta Abrego

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20260413110650

FACILITY NAME:	CHILDREN'S CHOICE ACADEMY, INC - PRESCHOOL		FACILITY NUMBER:	376701497
ADMINISTRATOR:	BRENDA CASILLAS		FACILITY TYPE:	850
ADDRESS:	73 NORTH SECOND AVENUE		TELEPHONE:	(619) 425-9933
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91910
CAPACITY:	150	CENSUS: 81	DATE:	06/25/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Center Director Roxanne Larios		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff did not report a gas leak at the facility in a timely manner, creating a risk to children in care.

INVESTIGATION FINDINGS:

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On 06/25/2026 at 9:30 a.m., Licensing Program Analyst (LPA) Julieta Abrego conducted an unannounced complaint inspection for the purpose of delivering the complaint finding for the above listed allegation. Upon arrival, LPA met with Center Director, Roxanna Larios, and proceeded to tour the facility. During the inspection LPA observed 81 children present with seven (7) teachers, and 2 aides. LPA confirmed classrooms were within ratio at the time of the inspection.

During the course of the investigation, interviews were conducted with staff, children in care, and daycare parents. It was alleged that staff did not report a gas leak at the facility in a timely manner, creating a risk to children in care. The director denied the allegation, stating that San Diego Gas and Electric (SDG&E) had already been contacted in March when a gas smell was first reported, and SDG&E returned on April 13, 2026, to repair the issue. The director stated that staff followed safety procedures, evacuated classrooms when the smell was strong, and awaited SDG&E clearance before returning inside.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:	DATE: 06/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260413110650

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: CHILDREN'S CHOICE ACADEMY, INC - PRESCHOOL	FACILITY NUMBER: 376701497
	VISIT DATE: 06/25/2026

NARRATIVE

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Staff interviewed stated they had occasionally smelled gas in the weeks prior; however, the strong smell occurred on one day believed to be April 13, 2026. Staff reported that when the odor was strong, children were immediately relocated outside or to alternate classrooms, windows were opened, and office staff informed them that SDG&E had been contacted and was in route. Staff consistently stated that SDG&E had previously visited the facility in March to turn off the gas and then returned in April to fix the leak. Multiple staff also reported that SDG&E gave the “all clear” before children were allowed back inside.

Daycare children interviewed stated they did not smell anything unusual on the day in question. However, one daycare child reported she smelled “something funny,” but she could not recall the specific date when this occurred.

According to daycare parents interviewed, some parents noticed the smell on April 13, 2026, and had no concerns. A parent message provided to the LPA, dated 04/13/26, confirmed that parents reported concerns on the same day SDG&E was present to repair the leak.

Due to conflicting information obtained throughout the course of the investigation and no other witnesses to the alleged incidents, LPA was unable to determine whether or not the allegations occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with the center director Roxanna Larios. A notice of site visit was given and must remain posted for 30 days

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Julieta Abrego
LICENSING EVALUATOR SIGNATURE:	DATE: 06/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026

LIC9099 (FAS) - (06/04)

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