384004176-9-3-2026-05-CC-GLEG-DYCU7Q-20260928152020

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 384004176
Report Date: 09/03/2026
Date Signed: 09/03/2026 05:01:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2026 and conducted by Evaluator Hanson Leong

PUBLIC

COMPLAINT CONTROL NUMBER: 05-CC-20260807144728

FACILITY NAME:	LAUREL HEIGHTS CHILD DEVELOPMENT CENTER(PS)		FACILITY NUMBER:	384004176
ADMINISTRATOR:	KRISTINA LANGNER		FACILITY TYPE:	850
ADDRESS:	2675 GEARY BLVD. SUITE 400		TELEPHONE:	(415) 490-5204
CITY:	SAN FRANCISCO	STATE: CA	ZIP CODE:	94118
CAPACITY:	110	CENSUS: 38	DATE:	09/03/2026
		UNANNOUNCED	TIME BEGAN:	04:23 PM
MET WITH:	Kristina Langner		TIME COMPLETED:	05:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

- Staff did not prevent child in care from harming other children in care
- Staff did not follow reporting requirements

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On September 3, 2026, Licensing Program Analyst (LPA) Leong arrived at the facility to close out the complaint investigation. LPA met with Director Kristina Langner and explained the purpose of the visit.

There were 38 children, the director and 10 staff members during today's visit.

All relevant information was collected and analyzed during the LPA investigation, and all parties involved were contacted and interviewed. Based on the information obtained from the LPA investigation, the allegations listed above were unsubstantiated, meaning it may have happened or is valid, there is no preponderance of evidence to prove the violations did or did not occur.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the facility representative, Kristina Langner.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Hanson Leong
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 1