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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384004833
Report Date: 08/19/2026
Date Signed: 08/19/2026 09:54:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2026 and conducted by Evaluator Brendon Van
COMPLAINT CONTROL NUMBER: 05-CC-20260625173025
FACILITY NAME:CHAN, JENNY S.FACILITY NUMBER:
384004833
ADMINISTRATOR:CHAN, JENNY S.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(415) 936-4128
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94116
CAPACITY:14CENSUS: 11DATE:
08/19/2026
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Jenny ChanTIME COMPLETED:
09:55 AM
ALLEGATION(S):
1
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5
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9
-Facility is commingling children
INVESTIGATION FINDINGS:
1
2
3
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5
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9
10
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13
On August 19, 2026, Licensing Program Analysts (LPAs) Van and Naves conducted an unannounced inspection to conclude a complaint investigation and deliver findings to the facility. The investigation addressed concerns alleging that the facility was commingling children. LPAs met with the Licensee, Jenny Chan, who granted access to the home. At the time of the inspection, the Licensee and two assistants were supervising 9 preschool aged children. The Licensee was operating within her licensed capacity and limitations.

As part of the investigation, LPAs conducted interviews and reviewed all relevant documentation. Based on the information available, there was insufficient evidence to determine that commingling occurred between the family child care home on the second level and the child care center on the street level. Statements obtained were consistent in reporting that children remained within their licensed child care areas.

The Department has completed its investigation into this allegation. Although the allegation may have occurred or may be valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are Unsubstantiated.

A Notice of Site Visit was issued and must remain posted for 30 days.

An exit interview was conducted with the Licensee, Jenny Chan.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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