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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 384005050
Report Date: 09/21/2026
Date Signed: 09/21/2026 03:26:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2026 and conducted by Evaluator Brendon Van
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260811131626
FACILITY NAME:EXPLORERS PREPFACILITY NUMBER:
384005050
ADMINISTRATOR:CASTILLO, CLAUDINEFACILITY TYPE:
860
ADDRESS:1349 TARAVAL STREETTELEPHONE:
(415) 936-4128
CITY:SAN FRANCISCOSTATE: CAZIP CODE:
94116
CAPACITY:32CENSUS: 22DATE:
09/21/2026
UNANNOUNCEDTIME BEGAN:
02:33 PM
MET WITH:Claudine Castillo and Jenny ChanTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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- Staff did not treat child with dignity and respect.
INVESTIGATION FINDINGS:
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On September 21, 2026, Licensing Program Manager (LPM) Leung and Licensing Program Analyst (LPA) Van conducted an unannounced inspection to conclude a complaint investigation and deliver findings to the center. The investigation addressed concerns alleging that staff did not treat the child with dignity and respect. LPA met with the Director, Claudine Castillo and Licensee, Jenny Chan. At the time of the inspection, the Director and 5 staff members were supervising 22 children (6 infants and 16 preschoolers). The center was operating within its licensed capacity and met staffing and supervision requirements.

As part of the investigation, LPA conducted interviews and reviewed all relevant records. Based on the available information obtained, it determined that the child’s personal items were not handled in a manner consistent with respectful and appropriate care. Certain items associated with the child were removed or not maintained in the same manner as those of other children. These practices did not align with personal rights requirements to ensure each child is treated with dignity and provided an environment that supports their sense of belonging.
Continued on page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 05-CC-20260811131626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: EXPLORERS PREP
FACILITY NUMBER: 384005050
VISIT DATE: 09/21/2026
NARRATIVE
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The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED.

See LIC 9099D for a deficiency cited today.

A Notice of Site Visit was issued and must remain posted for 30 days.

An exit interview was conducted with the Director, Claudine Castillo, and Licensee, Jenny Chan. The report and appeal rights were provided to the Director and Licensee.
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 05-CC-20260811131626
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: EXPLORERS PREP
FACILITY NUMBER: 384005050
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/21/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/16/2026
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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The Site Supervisor will develop a written procedure for handling children’s personal items and identifiers and ensure staff follow consistent, respectful practices. Staff will be trained in the updated procedure, and the Site will submit proof of training to Licensing by the due date.
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Based on interviews and information reviewed, the center did not comply with the cited section above. The child’s personal items and identifiers were not handled in a manner that upheld dignity and respect. Items were removed or maintained differently than those of other children, and these practices were not supported by a written or consistently applied procedure, which pose/posed a potential health and safety risk or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Garfield Leung
LICENSING EVALUATOR NAME: Brendon Van
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3