394500605-6-26-2026-53-CC-BENN-DW3PRR-20260717113308

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 394500605
Report Date: 06/26/2026
Date Signed: 06/26/2026 10:02:17 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2026 and conducted by Evaluator Stacey Williams

PUBLIC

COMPLAINT CONTROL NUMBER: 53-CC-20260512145037

FACILITY NAME:	REDROSE MONTESSORI SCHOOL		FACILITY NUMBER:	394500605
ADMINISTRATOR:	SANDOVAL-FLORES, MELANIE		FACILITY TYPE:	850
ADDRESS:	805 SOUTH CENTRAL PARKWAY		TELEPHONE:	(209) 299-5437
CITY:	MOUNTAIN HOUSE	STATE: CA	ZIP CODE:	95391
CAPACITY:	174	CENSUS: 66	DATE:	06/26/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Melanie Sandoval- Florex		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff did not provide day care child's records to the parent

INVESTIGATION FINDINGS:

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On June 26, 2026, Licensing Program Analyst (LPA) Stacey Williams met with Facility Representative Melanie- Sandoval- Flores for the purpose of delivering complaint findings. LPA observed sixty six children supervised by 8 staff.

An investigation was conducted regarding the allegation listed above. It was alleged that staff did not provide daycare records for the parents of an enrolled child. The facility was toured; records were reviewed, and interviews were conducted with the reporting party, facility staff and parents of daycare children. LPA also obtained child records documenting pertinent information to assist with the investigation.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:	DATE: 06/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 53-CC-20260512145037

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: REDROSE MONTESSORI SCHOOL	FACILITY NUMBER: 394500605
	VISIT DATE: 06/26/2026

NARRATIVE

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During the course of the investigation consistent statements revealed that meetings were held to discuss daycare child’s (C1) developmental progress and classroom behavior. Facility staff confirmed that a meeting was held to discuss C1’s progress mid-April 2026. The Director denied the allegation that a report was not provided. Director stated that after the meeting, classroom staff confirmed that a copy of the report was placed in C1’s take home- work folder. The Director stated that only copies of reports from conferences she is involved in are filed. C1’s parent acknowledged receiving a report after the meeting, however indicated that it did not accurately reflect everything that was discussed in the meeting.

Based on the information received, the allegation is determined to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted at which time the report was reviewed with Director, Melanie Sandoval- Flores. A notice of site visit was given to Licensee and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:	DATE: 06/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2026

LIC9099 (FAS) - (06/04)

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