406208456-8-27-2026-17-CC-ATOO-DXLS53-20260904133341

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 406208456
Report Date: 08/27/2026
Date Signed: 08/27/2026 12:00:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2026 and conducted by Evaluator Bill-Brian Billones

PUBLIC

COMPLAINT CONTROL NUMBER: 17-CC-20260720150752

FACILITY NAME:	CUESTA COLLEGE CHILDREN'S CENTER		FACILITY NUMBER:	406208456
ADMINISTRATOR:	MADELYN CHEVALIER		FACILITY TYPE:	850
ADDRESS:	4000 CHORRO VALLEY RD.		TELEPHONE:	(805) 546-3285
CITY:	SAN LUIS OBISPO	STATE: CA	ZIP CODE:	93403
CAPACITY:	60	CENSUS: 40	DATE:	08/27/2026
		UNANNOUNCED	TIME BEGAN:	09:50 AM
MET WITH:	Madelyn Chevalier		TIME COMPLETED:	12:16 PM

ALLEGATION(S):

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Lack of supervision resulting to child getting bites.
Staff are not reporting and/or documenting injuries to parents.
Staff are not fully qualified.

INVESTIGATION FINDINGS:

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On August 27, 2026 at 9:50 AM, Licensing Program Analyst (LPA) Bill Billones arrived unannounced at the above referenced Child Care Center (CCC) to deliver findings of a complaint investigation. LPA met with Director Madelyn Chevalier and together toured the facility’s classrooms. At the time of the inspection, LPA observed forty (4) children under the care and supervision of nine (9) staff (associated and cleared). LPA notes two college interns and an ABA therapist were present during today’s visit.

The complaint alleged the following violations: a lack of supervision resulting in child getting bites; staff are not reporting and/or documenting injuries to parents; and staff are not fully qualified.The investigation consisted of three unannounced inspections. As part of the investigation, LPA conducted interviews with the Director and parents of currently and formerly enrolled children. LPA also reviewed the children’s roster, children and staff records, the facility parent and staff handbooks, and the facility’s Guardian personnel report.

CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20260720150752

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: CUESTA COLLEGE CHILDREN'S CENTER	FACILITY NUMBER: 406208456
	VISIT DATE: 08/27/2026

NARRATIVE

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Staff records reviewed indicate that lead staff meet all required educational qualifications and possess current mandated reporter training and certifications. Director had stated the facility utilizes the Learning Genie application to communicate with parents. Additional methods of communication include written reports and telephone calls for incident related notifications.

Information gathered from both the parent and staff handbooks outline the facility’s procedures for responding to accidents and illnesses. LPA reviewed the facility’s new hire orientation checklist used during staff onboarding and noted that it provides structured guidance and support for newly hired employees. Based on LPA observations during inspections and discussions with the Director, the center maintains adequate staffing ratios.

Parents interviewed during the investigation reported they are satisfied with the care and supervision provided by the facility. Parents stated they had no concerns regarding the overall environment, and the center communicates incidents and the needs of their children. Additionally, parents stated they would recommend this center to other families.

The investigation did not yield sufficient evidence to corroborate the above allegations.

Although the allegations may or may not have happened and/or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegations above are determined to be UNSUBSTANTIATED.

An exit interview was conducted with the Director Madelyn Chevelier. Copies of the Appeal Rights and the Notice of Site Visit (LIC9213) were provided. The Notice of Site Visit must remain posted in a visible location for 30 consecutive days. Failure to comply with posting requirements will result in a $100.00 civil penalty.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Bill-Brian Billones
LICENSING EVALUATOR SIGNATURE:	DATE: 08/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026

LIC9099 (FAS) - (06/04)

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