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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414000766
Report Date: 09/24/2026
Date Signed: 09/24/2026 04:54:43 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2026 and conducted by Evaluator Jonathan Tse
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260707090918
FACILITY NAME:VILCHEZ, AILEEH CARMENFACILITY NUMBER:
414000766
ADMINISTRATOR:OSORIO, AILEEH CARMENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(650) 863-6189
CITY:SAN MATEOSTATE: CAZIP CODE:
94403
CAPACITY:14CENSUS: 7DATE:
09/24/2026
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Aileeh Carmen VilchezTIME COMPLETED:
05:10 PM
ALLEGATION(S):
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9
-Licensee makes children sleep on floor without blankets/pillows
INVESTIGATION FINDINGS:
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On 9/24/2026, at approximately 2:20PM, Licensing Program Analysts (LPAs) Tse and Alvarado conducted an unannounced complaint investigation at the facility. LPAs met with Licensee, Aileeh Carmen Vilchez, and explained the purpose of the visit.

During the course of the investigation, LPA conducted site observations, interviews with relevant parties, and site observations. During a site visit, LPA Tse did observe that a child was napping on the floor without a mat or a blanket. The preponderance of evidence standard has been met; therefore the above allegation is found to be SUBSTANTIATED.

Licensee was informed that a Type B deficiency shall be cited today. A plan of correction was discussed, and a due date agreed upon. See LIC9009D for deficiency cited today. Appeal rights were provided and explained. A notice of site visit was provided and must remain posted for 30 days. Exit interview conducted and report was reviewed with Licensee, Aileeh Carmen Vilchez.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2026 and conducted by Evaluator Jonathan Tse
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260707090918

FACILITY NAME:VILCHEZ, AILEEH CARMENFACILITY NUMBER:
414000766
ADMINISTRATOR:OSORIO, AILEEH CARMENFACILITY TYPE:
810
ADDRESS:51 LODATO AVENUETELEPHONE:
(650) 863-6189
CITY:SAN MATEOSTATE:CAZIP CODE:
94403
CAPACITY:14CENSUS: 7DATE:
09/24/2026
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Aileeh Carmen VilchezTIME COMPLETED:
05:10 PM
ALLEGATION(S):
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3
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5
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7
8
9
Licensee uses inappropriate discipline with children
Licensee pulls children ears/hair
INVESTIGATION FINDINGS:
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On 9/24/2026, at approximately 9:00AM, Licensing Program Analysts (LPAs) Tse and Alvarado conducted an unannounced complaint investigation at the facility. LPAs met with Licensee, Aileeh Carmen Vilchez, and explained the purpose of the visit.

During the course of the investigation, LPA conducted site observations, interviews with relevant parties, and site observations. There is no direct evidence to support or deny the allegations. The Licensee denied the allegations. The preponderance of evidence standard has not been met, therefore the above allegations have been determined to be UNSUBSTANTIATED at this time.

Appeal rights were provided and explained. A notice of site visit was provided and must remain posted for 30 days. Exit interview was conducted and report was reviewed with Licensee, Aileeh Carmen Vilchez.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 05-CC-20260707090918
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: VILCHEZ, AILEEH CARMEN
FACILITY NUMBER: 414000766
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/24/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/16/2026
Section Cited
CCR
102423(a)(2)
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Personal Rights
(2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
This requirement was not met as evidenced by:
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Licensee shall provide an updated napping plan that allows for children to remain resting on mats past the scheduled nap time if they wish to continue resting. This plan shall be submitted to LPA via email by 10/16/2026.
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Based on observation, the Licensee did not comply with the above by having a child nap without a mat or blanket which poses a potential risk to the health, safety, or personal rights of persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 09/24/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3