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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004754
Report Date: 08/12/2026
Date Signed: 08/12/2026 03:23:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2026 and conducted by Evaluator Leslit Tapia-Mandujano
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20260522094829
FACILITY NAME:L'ACADEMY PRESCHOOL SAN MATEOFACILITY NUMBER:
414004754
ADMINISTRATOR:LENY HERNANDEZFACILITY TYPE:
850
ADDRESS:608 N. EL CAMINO REALTELEPHONE:
(415) 361-1879
CITY:SAN MATEOSTATE: CAZIP CODE:
94401
CAPACITY:32CENSUS: 17DATE:
08/12/2026
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Site Direcor, Chen “Zoe” LiangTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Staff left child unattended on playground.
INVESTIGATION FINDINGS:
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On August 12, 2026 at approximately 1:05pm, Licensing Program Analyst (LPA) Tapia-Mandujano conducted an unannounced complaint visit. LPA was granted entry into facility. LPA met with Site Director, Chen “Zoe” Liang and explained the purpose of the inspection.

Facility is a combination center with an infant and preschool program with a toddler component in the preschool program. Present during inspection were Site Director and two staff supervising a total of 17 children (8 toddlers and 9 preschoolers).

During today's inspection, LPAs inspected the facility for health and safety hazards. During inspection, LPAs also conducted an additional staff interview.

Continued on Page 2...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 05-CC-20260522094829
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: L'ACADEMY PRESCHOOL SAN MATEO
FACILITY NUMBER: 414004754
VISIT DATE: 08/12/2026
NARRATIVE
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Page 2 Continued...

During the course of the investigation, LPA conducted interviews, received and reviewed pertinent documentation, and conducted observations to help determine a conclusion to the investigation. Based on interviews and observations, LPA determined that there is insufficient evidence to prove that a staff left child unattended on playground. Per interviews, the facility follows the name to face transition policy and there is a staff in the front and one in the back counting the children and repeating the procedure after each door that is passed.

Although the above allegation may have happened or is valid, based on LPA's observations, interviews, and record review which were conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were issued during today’s visit. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were also provided.

Exit interview conducted and report was reviewed with director, Chen “Zoe” Liang.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 08/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4