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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426215711
Report Date: 06/18/2026
Date Signed: 06/18/2026 02:36:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20260421090056
FACILITY NAME:HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKSFACILITY NUMBER:
426215711
ADMINISTRATOR:TANIA PACHECOFACILITY TYPE:
850
ADDRESS:5070 CATHEDRAL OAKS ROADTELEPHONE:
(805) 682-2300
CITY:SANTA BARBARASTATE: CAZIP CODE:
93111
CAPACITY:50CENSUS: 30DATE:
06/18/2026
UNANNOUNCEDTIME BEGAN:
08:46 AM
MET WITH:Tania PachecoTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Staff are not providing adequate care and supervision.
Staff did not prevent a daycare child from causing harm to another daycare child.
Staff did not ensure reporting requirements were met.
Staff are operating out of ratio.
INVESTIGATION FINDINGS:
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On 06/18/2026, Licensing Program Analyst (LPA) German Negrete conducted an unannounced inspection at the above-mentioned Child Care Center (CCC) to deliver the findings of the above-mentioned complaint allegations. LPA met with Director Tania Pacheco and assistant director Christine Gutierez. LPA toured the center, both inside and outside. During the tour, LPA observed 7 staff members providing care and supervision to 30 children.

The investigation included a review of staff qualification documents, children's sign-in/sign-out records, staff schedules. LPA conducted parent interviews of currently enrolled children, staff interviews, director interview. Additionally LPA observations are also included in this investigation.

Regarding the allegation that staff are not providing adequate care and supervision, LPA interviewed multiple parents of currently enrolled children. All parents interviewed stated they are satisfied with the care and supervision their children receive at the CCC. Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 17-CC-20260421090056
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKS
FACILITY NUMBER: 426215711
VISIT DATE: 06/18/2026
NARRATIVE
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 Parents reported that staff are attentive to children's needs and maintain appropriate supervision throughout the day. LPA also interviewed CCC staff members, who stated they follow the center's policies, procedures, staff handbook, and managerial guidance to ensure children receive adequate care and supervision. Additionally, LPA reviewed a document titled "Staff Acknowledgement of Regulations for Supervision and Care." The document outlines 22 expectations related to the care and supervision of children. According to the Director, all staff members are required to review and sign the document acknowledging their understanding of the CCC's supervision expectations.

Regarding the allegation that staff did not prevent a daycare child from causing harm to another daycare child, parent interviews revealed that parents believe staff provide adequate care and supervision to children in care. Parents stated their children have occasionally been involved in minor incidents typical of a childcare setting; however, none of the incidents reported by parents required medical attention. All parents interviewed stated they would recommend the CCC to other families.

LPA also conducted staff interviews. Staff stated that when a child displays challenging behaviors, the CCC may implement additional supervision measures, including assigning a staff member to closely monitor or shadow the child as needed. Staff further stated that the CCC works collaboratively with families and may refer parents to outside agencies and community resources when additional support services are warranted.LPA reviewed the CCC document titled "Staff Acknowledgement of Regulations for Supervision and Care," which includes behavior management expectations and states that staff will utilize positive reinforcement and constructive discipline techniques to encourage appropriate behavior and social skill development. The Director further stated that the CCC utilizes the CALM program as part of its behavior management practices.

Regarding the allegation that staff did not ensure reporting requirements were met, parent interviews revealed that parents are generally satisfied with the CCC's communication practices. Parents stated the CCC communicates incidents involving children in a timely manner and frequently utilizes electronic communication methods to notify parents of minor incidents occurring during the day. Staff interviews revealed that the CCC's practice is to notify a child's authorized representative regarding unusual incidents involving a child on the same day the incident occurs. Continued LIC9099-C

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 17-CC-20260421090056
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: HOPE 4 KIDS EARLY LEARNING CENTERS, CATHEDRAL OAKS
FACILITY NUMBER: 426215711
VISIT DATE: 06/18/2026
NARRATIVE
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 The Director stated that staff are trained on the CCC's reporting procedures and communication expectations. One staff member stated, how training videos have been implemented during her employment at this CCC. Regarding the allegation that staff are operating out of ratio, LPA conducted parent interviews, in which every parent stated, they have observed enough staff at the CCC to provide the necessary care and supervision to children.

LPA conducted staff interviews, in which staff stated they have not observed this facility out of ratio. Also every staff interviewed stated, the correct teacher(fully qualified) to child ratio is 1 to 12.

Furthermore LPA reviewed 55 days of children sign in and out sheets and staff schedules. The review revealed CCC maintained proper staff to children ratios as out lined in Title 22 California Code of Regulations.

LPA also reviewed a document titled "Positions, Ratios, and Staff Qualifications", this document is found in CCC staff handbook.

Although the above allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Appeal rights were provided.

Exit Interview conducted and report was reviewed with Director Tania Pacheco.

Notice of Site Visit and appeal rights were issued.



THE NOTICE OF SITE VISIT NEEDS TO BE POSTED AS REQUIRED BY H&S CODE SEC. 1596.817. THE NOTICE OF SITE VISIT MUST REMAIN POSTED FOR 30 DAYS OR A CIVIL PENALTY OF $100.00 WILL APPLY.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3